Specialist, Workday Solutions

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Specialist, Workday Solutions

Location: Hyderabad, India

Type: Hybrid

Reporting to: Team Lead, Workday Solutions

The Specialist, Workday Solutions is an individual contributor role that is responsible for advanced Workday transaction processing, issue resolution, data integrity, and team guidance. This role ensures accurate and compliant execution of Workday processes and supports operational effectiveness across global People Experience activities.

This role requires collaboration with colleagues across multiple countries and time zones and proactive partnership and engagement with PE Shared Services and PEIT colleagues.

Role

You will manage complex Workday transactions, maintain data integrity, and resolve global People Experience inquiries. Partnering across time zones with PE Shared Services and PEIT, you will improve People Experience workflows and guide teammates.

Responsibilities

• You will process complex Workday transactions across global People Experience workflows within service levels.
• Help to troubleshoot Workday inquiries and escalate system defects to PEIT partners.
• You will audit Workday data and analyse reports to correct errors and maintain compliance.
• Help to identify causes of recurring issues and recommend workflow improvements.
• Help to update process documentation and knowledge articles to reflect system configurations.
• Validate system releases and participate in user acceptance testing.
• Coach and onboard teammates on transaction processing and non-routine inquiries.
  
  

Required Qualifications

• 4+ years of experience in HRIS, HR Operations, or Shared Services.
• Bachelor's degree in HR Management, Business Administration, or equivalent experience.
• Experience managing Workday business processes and HR data structures.
  
  

Core Experience

• Experience tracking and resolving inquiries in ServiceNow or similar case management systems.
• Experience conducting data audits, analysing trends, and maintaining compliance controls.
• Experience using Microsoft or Google Workspace for data analysis and documentation.
• Experience supporting global partners in English across multiple time zones
  
  

About Electronic Arts

We're proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.