Specialist - WFM / RTA Management
Startek · Lucknow · onsite · Posted 57d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Manage and analyze WFM data to optimize workforce planning and scheduling.
- Develop and implement effective RTA strategies to improve business performance.
- Collaborate with stakeholders to identify and prioritize business requirements.
- Design and maintain reports and dashboards to track key performance indicators.
- Troubleshoot and resolve issues related to WFM and RTA systems.
- Provide training and support to end-users on WFM and RTA tools.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Workforce ManagementBusiness RequirementsAnalyticsReal-time Analyticsdata analysisworkforce planning
About Startek
Startek
BPO
19.8k+
employees
2017
9 years old
Mumbai, Maharashtra
India
About
Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.
Industries
BPOBPO/KPOIT Services & Consulting
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