Specialist- WFM Planning

Hiring: Senior WFM Scheduler

TTEC is hiring a WFM Scheduler to manage agent schedules, shifts, breaks, leaves, and staffing coverage based on forecasted demand.

Key Skills:

• Workforce Management / Scheduling experience is mandatory
• Strong analytical and Excel skills
• Good communication and stakeholder management
• Ability to work in a 24x7 environment
• Variant experience is preferred.

Location: Ahmedabad

If you have experience in WFM Scheduling, Capacity Planning, or Contact Center Operations, share your profile or connect with us.