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About this role
About This Opportunity
Join our network operations team as a VAS Operations Engineer, where you will play a critical role in ensuring the continuous availability and performance of Value-Added Services across a live mobile network environment. You will work within a skilled, multi-vendor operations team, managing and supporting a wide range of VAS platforms including messaging, charging, broadcast, and policy control systems. This is a technically demanding and rewarding role for an engineer who thrives in a fast-paced, 24/7 operations environment and takes pride in keeping mission-critical services running seamlessly for millions of subscribers.
You Will Bring
- Relevant years of hands-on experience as a System Engineer in a mobile network environment
- Strong working knowledge of GSM (2G/3G/4G) network technologies and TCP/IP fundamentals
- Solid understanding of signaling protocols — SS7, SIGTRAN, SCCP, SCTP, RADIUS, and Diameter
- Practical experience with VAS platforms including SMSC, MMSC, MCA, PCRF, SMS Firewall, Prepaid Charging, Rating, and Broadcast systems
- Proficiency in Linux OS (including Solaris), IP networking, and provisioning systems
- Familiarity with call flows for Charging systems, SMS/MMS/MCA, SMS Firewall, and Broadcast services
- Multi-vendor exposure across platforms such as Ericsson, Mavenir, Mobileum, Nokia, and HP
- Awareness of ITIL processes including incident management, change management, problem management, and security management
- Strong communication skills in written and spoken English; additional languages are an advantage
- A proactive, self-motivated mindset with the ability to work under pressure, manage multiple tasks, and adapt to shifting priorities
- Monitor, operate, and maintain VAS nodes to ensure maximum service availability across the network
- Administer VAS and support systems including SMSC, MMSC, MCA, PCRF, Prepaid Charging, Rating, and Broadcast platforms
- Handle alarm monitoring, first-level fault analysis, and escalation management
- Perform preventive and corrective maintenance activities, including routine health checks and system backups
- Troubleshoot and resolve hardware, software, and configuration issues, conducting Root Cause Analysis (RCA) where required
- Manage and report on outages and emergency incidents in a timely and accurate manner
- Conduct performance analysis and investigations to proactively identify and address service degradation
- Coordinate and interface with customers, third-party vendors, and internal Ericsson departments for issue resolution and project handovers
- Ensure smooth and quality service handover from project teams into live operations
- Adhere strictly to ITIL processes across all operational activities
- Work on a 24x7 shift rotation as per project requirements
- Education: BE / B.Tech, BCA, or MCA in a relevant engineering or technology discipline
- Experience: Minimum 7+ years of hands-on experience in a large-scale technical operations environment with direct customer service exposure
- Technical Skills: GSM/2G/3G/4G, SS7, SIGTRAN, TCP/IP, SCCP, SCTP, RADIUS, Diameter, Linux/Solaris OS, PCRF, SMSC, MMSC, MCA, SMS Firewall, Provisioning Systems
- Vendor Knowledge: Demonstrated experience working across multi-vendor environments — Ericsson, Mavenir, Mobileum, Nokia, HP
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Ericsson
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150 years old
Stockholm, Sweden
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Why join Ericsson?
At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the worlds toughest problems. Youll be challenged, but you wont be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
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