Specialist, Time and Attendance (US Payroll)

Preferred qualifications:

• 3 years of HR shared services, payroll, customer service, or related experience, preferably within a large multi-state organization.
• Ability to accurately process transactions and maintain confidential employee information.
• Ability to identify issues in straightforward situations, follow established procedures, and make sound decisions within defined guidelines.
• Strong attention to detail and organizational skills.
• Experience with contact center technology and case management systems (ex: ServiceNow).
• Experience with workforce management or HR systems (ex: Kronos, Workday, UKG).
• Strong customer service skills with a focus on timely and accurate resolution of employee inquiries.
• Demonstrated ability to prioritize work, follow established processes, and meet service-level expectations.
• Ability to recognize when issues fall outside standard procedures and require escalation.
• Professional communication skills and the ability to interact effectively with employees and managers at all levels.
• Understanding of standard business practices and professionalism in a service-oriented environment

What youll do on a typical day:

• Support the Human Resources and Payroll teams by providing timely assistance to associates and managers on HR, payroll, timekeeping, and attendance-related inquiries.
• Enter, maintain, and audit employee time, attendance, and personnel data in HR and payroll systems to ensure accuracy and compliance with established procedures.
• Process timecard corrections, historical edits, PTO adjustments, and termination-related transactions, including final PTO payout calculations.
• Partner with managers to validate and resolve routine timekeeping, attendance, and payroll-related issues.
• Respond to employee questions regarding PTO, timekeeping, payroll, and other HR processes, delivering a high-quality customer experience.
• Monitor HR and payroll systems to identify routine data discrepancies and ensure compliance with company policies and procedures.
• Review, reconcile, and maintain HR and payroll records in accordance with established standards, timelines, and service expectations.
• Identify issues in straightforward situations, apply established procedures to determine appropriate resolutions, and escalate more complex matters when needed.
• Take ownership of assigned and escalated requests, ensuring accurate documentation, timely follow-up, and complete case resolution.
• Collaborate with internal partners to support the effective delivery of HR and payroll services.