Specialist - System Management

RPA Developer Power Automate Role Summary Develop and deploy automation workflows using Power Automate and RPA tools Work closely with business users to identify automation opportunities and deliver highquality maintainable solutions Key Responsibilities Build and maintain Power Automate flows cloud and desktop Develop custom connectors and integrate with APIs and databases Collaborate with architects and analysts to understand requirements Perform unit testing documentation and deployment Monitor and optimize bot performance Required Skills 58 years of experience in RPA development Proficiency in Power Automate Power Apps and scripting PowerShell Python Experience with OCR AI Builder and adaptive cards Knowledge of ALM and CICD pipelines for Power Platform Strong problemsolving and debugging skills Domain knowledge in one or more industries eg finance logistics Activities 1System Health Monitoring aPerform daily system health checks to ensure all automation servers are online and connected bMonitor automation executions and identify any processes stuck for extended periods cRaise and track incidents for automation or infrastructurerelated issues dEnsure overall platform stability and availability 2Email Monitoring Administration aMonitor automation failure s and create incidents for genuine failures bProcess user requests for bot trigger retrigger and rescheduling activities cMonitor P3 automation completion statuses and raise incidents for any exceptions or failures dTrack password expiry s for application and bot accounts and perform password resets proactively ePerform monthly PAD application upgrades and server restarts to maintain platform security and reduce vulnerabilities 3ServiceNow Incident Request Management

aAssign unassigned incidents and service requests SRs

bIdentify and cancel duplicate incidents and service requests

cInvestigate troubleshoot and resolve incidents and SRs within SLA timelines

dCreate Bugs and Enhancement User Stories for issues requiring code changes

eCoordinate with users and obtain confirmation before ticket closure

fCreate Change Requests CRs for planned production deployments

4Azure DevOps ADO Activities

aWork on NPD activities including design PDDSDD development testing and deployment

bImplement enhancement requests through design development testing and deployment

cAnalyse fix test and deploy bug fixes for existing automations

dSupport endtoend SDLC activities for automation solutions

5Reporting Stakeholder Management

aReport unusual operational issues risks and observations to tower leads and support teams

bEscalate major incidents and engage the Major Incident Management MIM team when required cPrepare and share monthly CCDS reports covering i Monthly achievements and deliverables ii ServiceNow ticket and SLA metrics iii Incident trends and operational highlights iv Upcoming planned activities and priorities dProvide regular status updates on incidents enhancements deployments and support activities 6Operational Support Continuous Improvement a Ensure smooth daytoday RPA production support operations bMaintain SLA compliance through proactive monitoring and resolution of incidents and requests cSupport automation stability reliability and business continuity through ongoing maintenance and improvement initiatives dCollaborate with stakeholders to drive operational excellence and service improvements