Specialist Service Representative II

Job Summary

Join us as a Specialist Service Representative II and bring your technical expertise to a role where youll solve complex challenges and deliver exceptional service. Youll work with advanced systems, collaborate across technical teams, and ensure customers achieve optimal performance and reliability.

Responsibilities

• Manage installation, commissioning, and system integration projects from start to finish with technical precision
• Diagnose and resolve complex technical issues using root cause analysis and collaboration with engineering experts
• Deliver technical consulting to support sales teams and help customers maximize system value
• Execute comprehensive maintenance programs while upholding the highest safety and quality standards

Key Skills

• Safety Standards - advanced level; ensuring all service activities meet regulatory and organizational safety requirements
• Active Listening - intermediate level; understanding customer concerns and translating them into technical solutions
• Field Service Management - intermediate level; coordinating service delivery to maximize efficiency and customer satisfaction
• Installation - intermediate level; deploying multi-component systems with precision and attention to detail
• Maintenance and Repair - intermediate level; performing hands-on technical work to restore system functionality
• Problem Solving - intermediate level; diagnosing and resolving difficult technical challenges independently
• Technical Documentation - intermediate level; creating clear records that support knowledge transfer and compliance
• Time Management - intermediate level; balancing multiple service priorities to meet customer commitments

Qualifications

• Strong resilience and adaptability when facing unexpected technical challenges in the field
• Excellent communication skills to engage confidently with customers and internal stakeholders
• Proactive mindset that identifies opportunities to enhance service delivery before issues arise
• Collaborative approach to working across teams including engineering, manufacturing, and commercial functions

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.