Specialist/Senior Specialist, People Operations

Responsibilities

• Act as an HR Business Partner to night-shift teams, partnering with managers and leaders on employee relations, performance management, talent development, and people-related decisions to drive business outcomes and a positive employee experience.
• Providing guidance and support to employees on HR-related inquiries, policies, and procedures.
• Serving as the first line of contact for all team member inquiries via People Tickets, email and / or slack.
• Work closely with team leaders and department managers to understand employee issues and provide timely resolutions in line with company policies.
• Manage employee relations matters such as PIP processes, grievance redressal, and sensitive employee concerns while partnering with managers to maintain a fair, compliant, and positive work environment.
• Identifying opportunities for process improvements within HR operations and contributing to streamlining HR processes and systems.
• Accurately completing off boarding formalities, drawing actionable insights from information gathered from exit interviews
• Manage attendance, leave administration, and coordinate monthly payroll inputs with accuracy.
• Maintain and update HR records, employee files, and ensure data integrity within HRIS tools.
• Coordinate monthly town-halls, ensuring smooth execution and agenda alignment.
• Handle compliance with labour laws, internal HR policies, and audit requirements.
• Drive employee engagement programs, coordinate internal communications, and support R&R initiatives.
• Foster a positive workplace culture by proactively identifying potential issues and gathering employee feedback.
• Collaborating on HR projects and leading initiatives, such as performance management, talent processes, and diversity and inclusion programs.
• Liaise with other departments, such as Talent Acquisition, Admin, and IT, to ensure a smooth and efficient workflow.
• Address internal administrative queries related to access cards, seating, and travel/cab coordination.

Requirements

• Bachelors or Masters degree in Human Resources, Business Administration, or a related field.
• 4-8 years of experience in HR, preferably with exposure to HR Business Partnering, employee relations, and HR operations.
• Experience partnering with business leaders and people managers to address employee concerns, support performance management, and drive people-related initiatives.
• A proactive, solution-oriented approach with the ability to balance strategic HR partnering with hands-on operational and administrative responsibilities.
• Ability to use people data, employee feedback, and HR metrics to identify trends, recommend solutions, and support business decisions.
• Strong interpersonal, communication, stakeholder management, and conflict-resolution skills, with the ability to handle sensitive matters with discretion.
• Proficiency in MS Office and HRIS platforms (preferably Zoho People or ADP).
• Ability to work independently in a night-shift environment while collaborating effectively with global teams across time zones.

Benefits

• 5 Days Working
• One Complimentary Meal per Day
• Internet Reimbursement
• Gym Reimbursement
• Group Medical Insurance
• Mental Health support benefits
• Relocation Assistance (if Applicable)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.