Specialist - Quality
Startek · Bhubaneswar · onsite · Posted 44d ago
Undisclosed2–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Develop and implement comprehensive quality control processes to ensure high standards of service delivery.
- Conduct regular audits and inspections to identify areas for improvement and provide recommendations for enhancement.
- Collaborate with cross-functional teams to resolve quality-related issues and improve overall performance.
- Analyze data and metrics to measure quality outcomes and develop strategies for continuous improvement.
- Train and guide team members on quality procedures and best practices.
- Identify and mitigate potential risks to the organization's reputation and operations.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Quality Proceduresservice deliveryauditsteam managementQuality AssuranceQuality ControlCommunication Skillsoperationsquality management
About Startek
Startek
BPO
19.8k+
employees
2017
9 years old
Mumbai, Maharashtra
India
About
Startek is a global provider of customer experience management and business process outsourcing solutions, serving industries such as telecom, healthcare, banking, and retail. The company offers services including customer care, technical support, collections, and back-office operations, leveraging digital technologies and analytics to enhance client engagement. With a strong presence in India and worldwide, Startek focuses on delivering scalable, cost-effective, and high-quality outsourcing solutions. Its operations firmly position it within the BPO & customer experience management industry.
Industries
BPOBPO/KPOIT Services & Consulting
Employee ratings
9,497 reviews
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Culture
2.9
Career growth
2.5
Work-life
2.9
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