Specialist - Quality Assurance

Job Summary

We are seeking a talented individual to join our Quality Assurance team, part of our risk, reinsurance and capital business at Marsh. This role will be based in Pune. This is a hybrid role that requires working at least three days a week in the office. The team will support global quality assurance activities by reviewing client file and documentation across different countries and business areas. Initially, the role will focus on high-volume reviews of client files to check whether required documents are available, appear complete, and include the relevant Client Service Agreement, Terms of Engagement, or equivalent documentation where required. The role is focused on reviewing and reporting findings - not on filing documents, correcting issues, or carrying out remediation. This role supports the broader business objective of ensuring critical client documents are reviewed consistently, accurately, and on time across global operations. Over time, the role will expand into broader quality review activities as business needs evolve. Insurance experience is helpful, but not essential. Candidates with the right attitude, strong English, and a disciplined approach can be trained successfully.

Job Title

Specialist - Quality Assurance (Grade C1)

Responsibilities

• Review client and insured documentation in relevant filing and document management systems across global operations.
• Learn and understand multiple filing systems used across the world - navigating different languages, lines of business and ways of working.
• Conduct structured quality checks to assess whether:
  • the required file exists in the relevant system,
  • the file appears complete, and
  • the required Client Service Agreement, Terms of Engagement, or equivalent documentation is present where applicable.
• Record review outcomes through Qualtrics Survey Link accurately, consistently, and in line with Global QA Framework.
• Complete a high volume of file reviews within agreed productivity, quality, and expectations.
• Follow country, regional, and process-specific instructions when reviewing documentation across different regions.
• Maintain high levels of accuracy, discipline, and confidentiality when handling client-related information.
• Participate in training and ongoing calibration sessions to ensure consistency of approach.
• Support additional quality review activities over time as the team s responsibilities evolve
• The role will work closely with:
  • Global Quality leadership Regional Quality Champions
  • Marsh Risk Global Strategy & Planning Leader
  • Local management in India for people management and administrative support

What you need to have

• Graduate with 3+ years of experience
• Strong attention to detail and accuracy
• Ability to follow defined processes and instructions consistently
• Comfortable working on high profile though repetitive, high-volume tasks.
• Good judgment when reviewing documents for completeness
• Strong written and spoken English communication skills
• Reliable, organized, and willing to learn
• Positive attitude and ability to adapt to changing priorities
• Willingness to work in 12.30pm - 9.30pm shift

What makes you stand out

• Global languages: Spanish, French, Chinese
• Post-Graduation/Certificate Courses in Insurance
• Any prior experience related to Quality Assurance

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.