Specialist Procurement Operations

Job Summary

The Role Overview The Specialist (Procurement) in his role assists SoftwareOne s customers in providing price quotes from publishers and updating them in ERP System as per standards within SLA. Acting as a liaison SoftwareOne s subsidiaries and various publishers and suppliers, the team handles a wide range of tasks that drive business growth with efficiency, accuracy, and speed. Responsibilities include leading customer data, handling price inquiries coordinating renewals along with publisher expertise of basic level. This role significantly improves customer relationships and optimizes operational efficiency throughout these activities.

Responsibilities

• Responsible for prioritizing quotes from publishers and suppliers.
• Maintains basic level knowledge of service and solution offerings specific to publisher and is a customer facing resource for sales activities alongside SoftwareOne resources.
• Researches and gathers all vital information to complete tasks.
• Communicates promptly and effectively via emails, reports, and reminders.
• Achieves organizational goals by adopting new and diverse requests and finding opportunities to improve job performance.
• Supports requests from customers, partners, sales representatives, and other operations team members.
• Collaborates with internal and external partners to achieve procurement objectives.
• Establishes and maintains relationships with publishers and distributors.
• Serve as the Subject Matter Expert on publisher s Products and Licensing for internal contacts and customers
• Performs additional duties as assigned by management.
• Leads multiple tasks simultaneously, completing work within allocated time frames as an individual contributor.

Requirements

• Bachelor s/Master s Degree or equivalent experience in Business Administration, supply chain (preferred)
• Excellent written verbal skills.
• 4-7 year s/prior experience in software procurement and customer-facing roles
• Experience collaborating with vendors such as Adobe, AWS, Citrix, ServiceNow, and Oracle will be an added advantage
• Proficiency/knowledge of MS Office, and Adobe Acrobat
• Curiosity about attention to detail

Job Function

SC Delivery

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