Specialist - Process Excellence

About Birlasoft:

Birlasoft is a global technology company enabling next-generation digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering future-ready solutions that enhance agility, resilience, and customer experience. Part of the CKA Birla Group and led by Chairman Mrs. Amita Birla, Birlasoft's nearly 12,000 professionals drive innovation while building a diverse, inclusive, and learning-oriented culture. With a strong focus on sustainability and long-term value creation, Birlasoft transforms enterprises and communities, earning its reputation as a trusted partner and one of the best places to work.

Role: Specialist - Process Excellence

Location: Noida /Pune

Experience : 3-5 Years

Role & responsibilities:

SPECIALIZATION - Operations

1. Work on strategic initiatives at the organization level by analyzing the problems and implementing the improvements.
2. Well versed to understand costing model of different type of projects and come up with the improvements in profitability.
3. Drive a strong, foundational business excellence delivery model across BUs via adoption of the organizational Quality Management System
4. Support Delivery teams to drive BE initiatives-process improvements/ automation, track quality at project (account and BU level), raise red flags and propose plans to mitigate risks,
5. Publish reports/dashboards basis client specific requirements on project, improvement initiatives, as required
6. Provide inputs for RFPs(E.g. quality philosophy, process and expertise to customers) as required
7. Ensure compliance to signed off SOWs (SLAs, Metrics etc.) and ensure no associated penalties levied on the process
8. Publish reports/dashboards basis client specific requirements on project, improvement initiatives, as required
9. Provide inputs for RFPs(E.g. quality philosophy, process and expertise to customers) as required
10. Monitor tools usage across Project /Program Management, Productivity Improvement, Project sizing and estimations and drive improvement to strengthen dependency on the tools for delivery success
11. Identify and propose predictive metrics basis the organization capability baselining/delivery capabilities to track project quality and SLA slippage, identify potential issues, track actions and closures
12. Organization level communication on the initiatives taken and working on change implementation.