Specialist - Payroll Operations

Responsibilities

• Sound knowledge in managing UK Payroll Benefits related processes.
• Understanding of labour and tax regulations, and compliance requirements is essential for UK.
• Resolve Tier 1 queries and transactions related to core HR processes, especially Payroll
• Demonstrate proficiency in HR processes and standard operating procedures with ability to resolve non-complex queries.
• Communicate and distribute processes, policies, and other relevant documentation to employees, needed to resolve the query/issue
• Managing Coordinating queries on Case management tool effectively.
• Assist SME/Team Lead with building and maintenance of a knowledgebase for business related deliverables.
• Assist with data correction or escalate to SME/TL, specifically for issues that cannot be resolved through self-service
• Update/Review SOP s and process-maps on a regular basis based on new inputs/changes/updates.
• Assist in Quality Check on the key/critical transactions processed by team as defined in the Quality Management Framework.
• Ability to identify and escalate complex queries to appropriate stakeholders.
• Adhere to and demonstrate proficiency in agreed KPIs, KRAs, SLAs and customer service standards.
• Supporting client calls with the UK process partners on a regular basis and ensures required documentation.
• Managing Payroll related reports in Workday.
• Managing Payroll queries from employees/Regional HR/PXP.
• Managing payroll activities as per the defined calendar/timelines.
• Collaborate with Payroll vendors/local HR s/Finance/Team involves in Payroll Benefits
• Hands on experience on pre-payroll processing and post-payroll activities for UK

Location: Hyderabad

Scheduled Weekly Hours: 40

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