Specialist - Package Implementation

Role description Job Description Location - Bellandur bangalore Contractor Junior Site Reliability Engineer ServiceNow Platform At Booking Holdings COE and Bookingcom data drives our decisions Technology is at our core And innovation is everywhere But our company is more than datasets lines of code or AB tests Were the thrill of the first night in a new place The excitement of the next morning The friends you make The journeys you take The sights you see And the food you sample Through our products partners and people we can empower everyone to experience the world Were a truly global ecommerce company with business operations in nearly every country and city on the planet And we want to make it easy for everyone anywhere in the world to pay for their travel or do business with our platform whenever and however its convenient for them We are looking for a motivated and technically strong Junior Site Reliability Engineer SRE to join our ServiceNow Platform team This role will act as a critical bridge between the ServiceNow engineering teams and the broader SREInfrastructure organization ensuring platform reliability automation observability and operational excellence The ideal candidate will have 24 years of handson SRE or DevOps experience and a strong foundation in Linux systems cloud infrastructure CICD tooling Kubernetesbased Java application deployments and infrastructure automation As part of the ServiceNow Platform team you will help maintain and improve the reliability of MID Servers ACC agents integrations and supporting infrastructure while driving automation and operational efficiency across environments Key Responsibilities ServiceNow SRE Operations Act as the operational bridge between ServiceNow platform teams and SREInfrastructure teams Support and maintain ServiceNow distributed infrastructure including MID Servers ACC Agents and API integrations Monitor platform reliability availability and performance to meet SLASLO targets Participate in incident response troubleshooting root cause analysis RCA and remediation activities Infrastructure Automation CICD Build and maintain Infrastructure as Code IaC using Puppet and Terraform Automate deployments and operational tasks using GitLab CICD pipelines Support AWS infrastructure provisioning and lifecycle management using Terraform Manage onpremise deployments and configuration management using Puppet Kubernetes Application Reliability Support Kubernetesbased service architecture for Java applications Build deploy and troubleshoot containerized workloads in Kubernetes environments Create and maintain Linux deployment artifacts and deployment pipelines Ensure platform scalability resilience and operational stability Observability Monitoring Implement and maintain logging monitoring and ing solutions for applications and infrastructure Build telemetry dashboards and proactive monitoring for platform health Analyze logs and system metrics to identify operational risks and performance bottlenecks Work with tools such as Prometheus Grafana OTel or similar observability platforms Security Secrets Management Manage secrets and credentials using HashiCorp Vault or equivalent secret management tools Ensure secure access patterns and compliance with enterprise security standards Support leastprivilege access models and infrastructure hardening initiatives Troubleshooting Reliability Engineering Apply common troubleshooting methodologies for distributed systems and cloudnative environments Support production incidents involving Kubernetes Linux systems networking deployments and integrations Identify operational toil and automate repetitive tasks Collaborate with developers and platform teams to improve system reliability and deployment quality Required Skills Experience 24 years of experience in an SRE DevOps or Platform Engineering role Handson experience with GitLab CICD Puppet Terraform Kubernetes Linux administration AWS infrastructure Experience supporting Kubernetes service architecture for Java applications Experience managing secrets using Vault Strong understanding of logging monitoring and ing systems Experience building Linux deployment artifacts and deployment pipelines Familiarity with imagebuilding pipelines and automation workflows Knowledge of Infrastructure as Code IaC and configuration management principles Experience troubleshooting distributed systems deployment failures and infrastructure issues Working knowledge of Gitversion control systems Strong analytical and problemsolving skills Preferred Qualifications Exposure to ServiceNow platform infrastructure such as MID Servers ACC Agents or IntegrationHub Experience with Dockercontainer technologies Knowledge of Python Java or Go for automation scripting Famil