Specialist -Order To cash - Collections

Ready to shape the future of work?

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at genpact.com and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of Specialist Order to Cash

Work location: Gurugram(Work from office)

Responsibilities

• Supports daytoday credit risk operations with high energy ownership and a strong commercial mindset enabling sales growth through balanced riskappropriate credit decisions while protecting the company.
• Performs daily credit risk analysis and underwriting for a large aviation customer base (22K+ customers) within a fuel distribution business demonstrating a strong analytical mindset and high attention to detail across financial analysis exposure monitoring credit limits and payment performance.
• Engages sensitive credit conversations and negotiations with internal/external stakeholders using exceptional stakeholder influence clear verbal communication and wellstructured written communication (including English and all concepts both written and verbal communication).
• Operates effectively in a demanding fastpaced environment demonstrating accuracy under pressure adaptability and timely independent decisionmaking to balance the risk/return of individual accounts.
• Conducts new customer assessments existing customer reviews limit increases payment term changes adhoc reviews and exception handling in line with credit policy showing sound judgment and policy compliance.
• Identifies evaluates and mitigates credit risk by analysing customer financial payment behaviour ownership structures market and regional risks and industry dynamics applying critical thinking and commercial awareness.
• Manages Risk relative to underwriting and results of assessing counterparty to determine how customer can be supported while protecting valuation of the outstanding accounts receivable
• Manages daily operational credit decisions such as order release approvals fuel supply enablement and card approvals with accuracy timeliness and decisionmaking confidence.
• Structures risk mitigants (e.g. guarantees LCs margining secured terms) to unlock commercial opportunities while managing downside risk applying problemsolving capability sound judgment and risk discipline
• Performs regular and periodic portfolio reviews to proactively identify emerging risks deteriorating accounts and concentration exposures demonstrating proactive risk ownership.
• Prepares clear structured and welldocumented credit notes assessment summaries and risk recommendations reflecting strong written communication skills and clarity of thought.
• Collaborates closely with Sales Dispatch Customer Support Credit Leadership and Collections teams demonstrating collaboration stakeholder management and a solutionoriented mindset.
• Consults with senior management and credit leadership on complex highrisk cases including escalations and restructurings displaying professional maturity and confidence in handling complexity.
• Analyzes complex and elevatedrisk credit requests including limit exceptions and highvalue accounts recommending revised terms or safeguards with analytical rigor and balanced risk judgment.
• Supports legal bankruptcy and insolvency cases through coordination with internal legal teams external counsel and collections partners showing resilience and structured problemsolving ability.
• Contributes to bad debt management and quarterly reserve analysis with financial discipline and accountability.
• Builds strong working relationships through professionalism openness and collaboration valuing feedback and continuous learning.

Brings genuine passion for credit risk management and aviation business dynamics with curiosity and motivation to continuously build expertise and take initiative within the role

Qualifications we seek in you!
Minimum qualifications

• Bachelors in Accounting
• Bachelors in Commerce
• Bachelors in Economics
• Bachelors in Finance
• Masters in Finance

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
• Work with the best Join 140 000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
  Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
  Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit ' paying to apply or purchasing equipment or training.