Specialist - Operations

Primary Responsibilities

• Manage end-to-end warehouse operations including inbound, receiving, put-away, storage, picking, packing, dispatch and inventory control.
• Manage transportation planning, vehicle deployment, route planning, dispatch scheduling and delivery performance.
• Ensure adherence to customer SOPs, SLAs, KPIs and operational requirements.
• Monitor warehouse productivity, manpower utilization, space utilization and equipment utilization.
• Ensure inventory accuracy through cycle counts, stock audits and reconciliation.
• Monitor OTIF performance, vehicle turnaround time and delivery adherence.
• Manage transporters, 3PL partners and other logistics service providers.
• Ensure timely resolution of operational issues and customer escalations.
• Prepare and review daily, weekly and monthly operational MIS.
• Drive cost optimization, productivity improvement, Lean/Kaizen initiatives and process standardization.
• Ensure compliance with safety, quality, security and statutory requirements.
• Lead and develop warehouse and transportation operations teams.

Additional Responsibilities

• Customer relationship and stakeholder management.
• Operational planning and resource allocation.
• Vendor and transporter performance management.
• Root-cause analysis and corrective/preventive actions.
• Support customer audits and internal/external audits.
• Drive 5S, Lean, Kaizen and continuous-improvement initiatives.
• Identify and implement process automation and digital solutions where applicable.
• Support budgeting and cost-control activities.
• Ensure business continuity during operational disruptions.

Reporting Team

• Reporting Designation: Senior Manager / Operations Manager Supply Chain & Logistics
• Reporting Department: Supply Chain / Logistics Operations

Educational qualifications preferred

• Category: Graduate / Postgraduate
• Field specialization: Logistics, Supply Chain Management, Operations Management, Business Administration or related field
• Degree: Bachelor's Degree B.E./B.Tech/BBA/B.Com or equivalent; MBA/PG Diploma in Supply Chain or Logistics preferred
• Academic score: Minimum 60% preferred
• Institution tier: Recognized / accredited university or institution

Required Certification/s

• APICS / ASCM certification such as CSCP or CPIM
• Lean Six Sigma Green Belt preferred
• Certified Supply Chain Professional / Logistics certification
• Relevant Warehouse Management / Transportation Management certification
• IOSH / NEBOSH certification is an advantage for safety-focused operations

Required Training/s

• Warehouse Management System (WMS) training
• Transportation Management System (TMS) training
• SAP / ERP logistics module training
• Occupational Health & Safety / EHS training
• 5S and Lean Management
• Kaizen / Continuous Improvement
• Root Cause Analysis and CAPA
• Inventory Management and Cycle Counting
• Fire Safety and Emergency Response
• Material Handling Equipment safety
• Customer-specific SOP and compliance training
• Basic Excel / Advanced Excel and MIS reporting

Required work experience

• Industry: Logistics / 3PL / Contract Logistics / Supply Chain / Manufacturing / Automotive / FMCG / Retail / E-commerce / Industrial Products
• Role: Warehouse Operations / Transportation Management / Logistics Operations / Distribution / Supply Chain Operations
• Years of experience: 610 years , with minimum 23 years in a supervisory/managerial role

Preferred experience

• Experience managing warehouse and transportation operations for an MNC or large corporate customer.
• Experience managing 30+ operational employees is preferred.
• Experience handling multiple transporters and logistics vendors.
• Experience with WMS, TMS and SAP/ERP systems.
• Experience in customer-facing operations and SLA/KPI management.

Key Performance Indicators

• OTIF / On-Time Delivery: 98% or customer-defined target
• Inventory Accuracy: 99.5%
• Order Picking / Dispatch Accuracy: 99.5%
• Vehicle Placement Adherence: 98%
• Transportation Cost per Unit / Shipment: Within approved budget
• Warehouse Productivity: Achievement of agreed productivity targets
• Vehicle Turnaround Time: Within defined SLA
• Warehouse Space Utilization: Optimized utilization
• Damage / Loss / Shortage: Within approved tolerance
• Customer Complaints: Minimum / continuous reduction
• Safety: Zero major accidents / incidents
• Audit Compliance: 100% closure of critical observations
• Employee Productivity: Achievement of manpower productivity targets
• Continuous Improvement: Minimum agreed number of Kaizen / improvement projects per year

Required Competencies

• Strong operational leadership
• Customer orientation
• Commercial and cost awareness
• People leadership and team development
• Strategic and analytical thinking
• Problem-solving capability
• Decision-making ability
• Process orientation
• Continuous-improvement mindset
• Vendor and stakeholder management
• Accountability and ownership
• Safety and compliance orientation
• Ability to work under pressure and meet deadlines

Required Knowledge

• Warehouse management principles
• Transportation and distribution management
• Inventory management
• Material flow and storage systems
• WMS / TMS / ERP systems
• SAP logistics processes
• Transporter and vendor management
• Freight and logistics cost management
• Warehouse layout and space optimization
• Supply chain processes
• SLA and KPI management
• Lean / Kaizen / 5S principles
• EHS and warehouse safety standards
• Basic statutory and regulatory requirements related to logistics
• MIS, dashboards and operational analytics

Required Skills

• Advanced MS Excel
• MIS and dashboard preparation
• SAP / ERP
• WMS / TMS
• Data analysis and reporting
• Presentation skills
• Customer communication
• Negotiation and vendor management
• Team management
• Root Cause Analysis
• Problem solving
• Process mapping
• Project management
• Communication and interpersonal skills

Required abilities

Physical

• Ability to work in a warehouse and transportation operating environment.
• Ability to conduct warehouse floor inspections and operational audits.
• Ability to stand/walk for extended periods when required.
• Ability to work across shifts where operational requirements demand it.
• Ability to follow required PPE and site-safety procedures.

Other

• Ability to work under pressure and manage multiple priorities.
• Ability to respond to operational emergencies and customer escalations.
• Willingness to work beyond normal business hours during critical operational situations.
• Strong ownership and accountability.
• Ability to interact effectively with customers, employees, vendors and senior management.
• Ability to work in a multicultural MNC environment.

Work Environment Details

• Primarily warehouse, distribution center and transportation operations environment.
• Combination of office/MIS work and warehouse-floor supervision.
• May involve exposure to loading/unloading areas, material-handling equipment and vehicle movement.
• Shift-based working may be required depending on customer operations.
• PPE and safety procedures must be followed inside operational areas.
• Work environment may involve moderate noise, movement of vehicles and varying temperature conditions depending on warehouse infrastructure.

Specific requirements

Travel

• Customer locations
• Warehouses / distribution centers
• Transporter locations
• Vendor sites
• Regional operational sites

Vehicle

• Valid driving license preferred.
• Ability to travel independently for operational/customer visits.
• Company-provided vehicle / travel reimbursement may be applicable as per company policy.

Work Permit

• Must have valid authorization to work in India.
• No work permit sponsorship expected unless specifically required by the organization.

Other details

Pay Rate

• As per company salary structure and candidate experience.
• Indicative market range: 815 LPA , depending on location, industry, team size, customer complexity and candidate experience.

Contract Types

• Full-time / Permanent
• Contract / Third-party payroll may be considered depending on business model.
• Employment terms subject to company and customer requirements.

Time Constraints

• Standard working hours as per company policy.
• Shift working may be required.
• May require extended hours during peak periods, month-end/year-end operations, customer audits, inventory counts or emergency situations.
• Availability during critical operational escalations may be required.

Compliance Related

• Company policies and procedures
• Customer SOPs and contractual requirements
• Occupational Health & Safety requirements
• EHS policies
• Fire and emergency safety requirements
• Labour and employment regulations
• Transportation and logistics statutory requirements
• Security and access-control procedures
• Data confidentiality and customer information-security requirements
• Internal and external audit requirements

Union Affiliation


Overall Role Objective


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