Specialist, Merchandising Data Operations

Specialist, Merchandising Data Operations

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About the Company

Since our founding in 1931, Giant Eagle, Inc. has evolved into one of the top 40 largest private corporations in the U.S. and one of the country's largest food retailers and distributors. With more than 37,000 Team Members and $9.7billion in revenue, we are committed to investing in people, technology, and data to elevate our customer's experience across multiple touchpoints. It helps us follow on our commitment to serving others and improving our communities.

About Giant Eagle Bangalore

GEB GCC is the retail operations, analytics and technology center for Giant Eagle Inc. and is based out of Bengaluru, India. Set up in 2020, GEB GCC primarily focuses on technology, analytics, and shared business services. Teams provide support for data governance, customer care, e-commerce, infrastructure, corporate systems that support numerous functions such as merchandising, supply chain, distribution, digital, corporate services. GEB GCC is growing its team member base to over 200+ people

Job Summary

Our Data Integrity Specialists are key players in documenting, troubleshooting and resolving vendor, item and cost data issues. They assist with customer service by helping users with resolution on day-to-day questions. They also provide instruction and training to business users and procurement assistants.

Job Responsibilities

• Partner with and support the Data Integrity Manager in process development, new system implementation, enhancements, documentation, tracking and coaching. Work with the Data Integrity Manager to improve the work design and move to maximize the use of technology in managing the company data.
• Provide guidance and coaching to procurement assistants, organizational team members and vendors who perform the same tasks and utilize the various applications. Function as the subject matter expert of the merchandising systems and technology. Work with businesses across the organization to gain vendor item flow setup and assist in establishing organizational process standards.
• Assist in identifying and documenting process steps to ensure vendor, item and cost flow accurately through the various merchandising systems. Create and maintain new documentation along with updating existing information as processes and technology changes.
• Work with IS to determine and execute the appropriate method for performing technology system or application data updates, exports, imports and cleanup across various systems.
• Maintain data integrity of the various computer systems for vendor, item and cost data across business areas. Perform audits of system data workflow processes and tests upgrades. Correct, delete, and/or combine information as needed.
• Troubleshoot and resolve item and vendor conflicts as data is processed through various merchandising and retail systems.
• Research and resolve data integrity issues reported by stores, warehouses, merchandising departments and vendors. Utilize reporting to identify issues and track progress of resolution.
• Validate new vendor and item data for accuracy prior to manual data entry. Ensure the proper requests and requirements are in place to create a new vendor.
• Manually set up and process new vendor data in various merchandising systems. Maintain updates and vendor status as information is changed and received.
• Maintain updates of item attributes, dimensions and various system groupings. Determine the item groupings to promote better item management with the various systems.
• This role will also focus on pricing, promotional, ad and invoice process of the merchandising support area for process improvement, system automation and system requirements in relation to documentation of work tasks, flow and system
• Special projects as assigned.

Additional Job Description

• Equipment Used: Normal office equipment
• Work Environment: Normal office environment
• Physical Requirements: Hearing (auditory), Reading, Scheduling, Sight or Peripheral Vision, Telephone Usage, Typing, Communication (verbal), Writing