Specialist\/Lead Plant Quality

Job Summary

Specialist/Lead Plant Quality

Responsibilities

• Serve as the primary Quality Management representative for the plant in all customer interactions throughout pre-launch, launch, and series production phases.
• Ensure comprehensive understanding and execution of customer quality requirements across all plant operations, acting as the single point of contact for all quality-related communications with the customer.
• Evaluate and implement customer-specific quality requirements, including planning and tracking re-qualification activities and conducting product audits. Perform self-assessments against established customer standards.
• Manage the PPAP (Production Part Approval Process) for both external and internal customer serial product releases, ensuring full compliance and timely documentation.
• Maintain all customer communications through designated portals, including PPAP submissions, claim reports, and quality certificates.
• Conduct customer interface management during facility visits, audits, REMAIL_ADDRESS assessments, and change management activities.
• Monitor and respond to customer performance ratings and scorecards, taking corrective action as required.
• Manage quality alerts and escalations, leading crisis management initiatives including sorting actions and root cause analysis.
• Support design and process change management activities, ensuring quality implications are thoroughly assessed.
• Oversee warranty management and customer claims resolution using structured problem-solving methodologies (8D, A3). Provide technical analysis and implement corrective actions for production issues related to warranty returns.
• Analyse customer warranty trend data and monitor warranty costs to identify systemic quality issues.
• Maintain current P-FMEA documentation, Control Plans, and production line documentation including SPC cards.
• Initiate and track resolution of component issues raised by customers, documenting quality lessons learned for continuous improvement.

Qualifications

• Bachelor of Technology (Electronics/Mechanical)

Skills

• PPAP
• 8D
• A3
• P-FMEA
• Control Plans
• SPC
• root cause analysis
• warranty management
• crisis management