Specialist - Knowledge Management

We will count on you to:

• Seamlessly manage and continually update the centralized content databases/ repository end-to-end, working closely with the internal stakeholders for timely updates on a monthly and quarterly basis. The incumbent will be a collaborator, a great communicator who will work with fund experts, consultants, and the Business Development Team to ensure timely updates to the various PowerPoint decks and other collateral with the latest information, for the Delegated Solutions Europe business.
• You will be the owner of the content database and further develop the data sourcing and management process to ensure timely updates for the business.
• The candidate is expected to demonstrate experience in managing centralised content databases independently, preferably supporting international teams and in Financial Services; delivering up-to-date content and information and demonstrating a strong understanding of content management process. The candidate is also expected to understand cultural sensitivities in country and business needs of the operating companies to deliver high quality and latest content. You will be required to:
• Build knowledge and understanding of the Delegated Solutions and Private Markets business, service offerings and strategic priorities
• Be the custodian of and manage centralised content databases, primarily PowerPoint decks and Word documents
• Regularly carry out content management activities, including collecting and updating content
• Ensure Routine/ cyclical updates of standardised material that is then disseminated to the business
• Manage a combination of qualitative and quantitative inputs into content
• Ensure a robust review mechanism is in place to get sign-offs from the stakeholders for all approved content
• Develop and improve process to make updates more efficient and automate where possible
• Liaise with multiple stakeholders and teams to keep timelines on track and escalate issues
• Work closely with graphic designers to create optimal visuals and graphics in accordance with Mercer brand guidelines
• Assist with the development of new templates, improved systems and processes for an efficient content management process
• What you need to have:
• Postgraduate/ Graduate in Finance/ Commerce, Science, Technology, Engineering would be preferred. Other postgraduate degrees may also be considered
• 4 - 6 years of hands-on experience in a content management role preferably in a pre-sales/ business development/ sales support environment with exposure to content management collaboration tools like Seismic
• Experience of working as a part of sales support or marketing teams for asset managers, investment banks or other BFSI companies preferred
• Highly proficient in PowerPoint, Microsoft Word and Excel, with experience in automating data inputs
• Very strong written and verbal communication required
• Good project management and organisation skills, with ability to multi-task
• Highly diligent with an eye for detail and exceptional customer service focus
• Advanced business writing ability with outstanding grammar and proofreading/ editing skills