{"@context":"https://schema.org","@type":"JobPosting","title":"Specialist - IT Operations","description":"Job Description

Education

Bachelor's degree in computer science, Information Technology, or related discipline

Experience

1–3 years in IT Service Desk or technical support role

Knowledge

Basic understanding of ITIL framework

Skills

Strong problem solving, communication, and customer service skills

Tools

Experience with ticketing tools like ServiceNow, BMC Remedy, or Freshservice, MS Excel, MS Word, MS Power Point

Other

Ability to multitask, prioritize workload under pressure, and work in a 24/7 rotational environment

Responsibilities

Communicate effectively with business users to understand issues and provide status updates.

Deliver courteous and professional support over phone, email, or chat.

Follow up to ensure issues are resolved satisfactorily.

Qualifications

Adhere to ITIL processes such as Incident Management, Request Fulfilment, and Change Management.

Maintain proper documentation of incidents and service requests.

Participate in continuous improvement activities for ticket quality and escalation processes.","datePosted":"2026-07-03T00:00:00.000Z","validThrough":"2026-09-01T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4856463"},"url":"https://myjobb.ai/jobs/specialist-it-operations/4856463","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Bristlecone","logo":"https://media.licdn.com/dms/image/v2/C4D0BAQFQApQTe8Dicg/company-logo_100_100/company-logo_100_100/0/1632245901852/bristlecone_logo?e=2147483647&v=beta&t=xXZdRZnQscuAkcvEjl9LppjoQlnrx8FMDNCz6U9jPZU","sameAs":"https://www.bristlecone.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune","addressRegion":"Maharashtra","addressCountry":"India"}}]}