Specialist - Invoice Processing & Query Resolution

Specialist Invoice Processing & Query Resolution

Level: Associate III
Function: Finance – Accounts Payable / Procure-to-Pay
Location: Gurgaon / Delhi NCR
Open Positions: 4
Experience: 7+ Years – Core Accounts Payable / Invoice Processing
Shift: US Shift – within the 4:30 PM IST to 2:30 AM IST window
Notice Period: Immediate Joiner / Maximum 30 Days

Position Summary

We are looking for an experienced Accounts Payable professional with strong expertise in Invoice Processing (IP) and Query Resolution to join the Finance Shared Services team.

The role will be responsible for end-to-end invoice processing, resolving vendor and internal business queries, managing invoice exceptions, reconciliations, and supporting AP accounting activities. The candidate will work extensively with stakeholders supporting the US market and therefore must possess strong communication skills and prior US market exposure.

Key Responsibilities

• Process high-volume vendor invoices accurately and within defined timelines in accordance with accounting policies and Delegation of Authority (DOA).
• Handle PO and Non-PO invoice processing, including validation, coding, approvals, posting, and exception management.
• Manage and resolve vendor and internal AP queries through ServiceNow tickets, emails, and other communication channels.
• Investigate and resolve held, blocked, rejected, and disputed invoices in coordination with vendors and internal stakeholders.
• Resolve reconciliation issues and outstanding invoice-related items to enable timely payment.
• Coordinate with Payment Processing and Vendor Master Data teams for smooth AP operations.
• Support vendor onboarding, invoice submission queries, and related activities through Taulia or similar vendor/e-invoicing platforms.
• Participate in month-end / financial close activities to ensure accurate and timely recording of AP transactions.
• Perform vendor account reconciliation and follow up on aged/open items.
• Ensure business users and vendors follow defined P2P processes, including timely PO creation and appropriate usage of non-PO invoices.
• Maintain SOPs, work instructions, process documentation, and SOX-related documentation.
• Ensure compliance with internal controls, accounting procedures, and audit requirements.
• Work closely with US stakeholders/vendors and proactively manage AP-related queries and escalations.
• Identify opportunities for process standardization, automation, and continuous improvement.
• Maintain strong working relationships with internal stakeholders and external vendors.

Mandatory Requirements

• 7+ years of core Accounts Payable / Invoice Processing experience.
• Strong hands-on experience in Invoice Processing and AP Query Resolution.
• Prior experience supporting the US market / US entities is mandatory.
• Strong hands-on experience with SAP AP is mandatory.
• Experience in PO and Non-PO invoice processing.
• Experience handling invoice exceptions, vendor queries, reconciliations, and blocked/held invoices.
• Good understanding of the Procure-to-Pay (P2P) cycle.
• Intermediate to advanced MS Excel skills.
• Excellent verbal and written English communication skills, as the role involves regular interaction with US stakeholders and vendors.
• Willingness to work in a US shift within the 4:30 PM IST to 2:30 AM IST window.
• Candidate should be based in Gurgaon/Delhi NCR or willing to work from Gurgaon.
• Immediate joiners or candidates with a maximum 30-day notice period will be considered.

Education

• Regular B.Com is mandatory.
• Master's Degree / Postgraduate qualification in Commerce, Accounting, Finance, or a related discipline is preferred.
• Master's / PG qualification may be completed through distance education.
• CMA qualification will be an added advantage.

Preferred Experience

• Experience working in a Finance Shared Services / Accounting Shared Services / GBS / GCC environment.
• Experience with a US or European multinational organization.
• Working knowledge of ServiceNow or similar ticketing/query management tools.
• Exposure to Taulia or similar e-invoicing/vendor platforms.
• Knowledge of SOX controls and documentation.
• Experience in process improvement, standardization, or AP automation initiatives.

Key Skills

Accounts Payable | Invoice Processing | Query Resolution | SAP AP | US Market | Vendor Reconciliation | PO Invoices | Non-PO Invoices | Vendor Management | ServiceNow | Taulia | P2P | Month-End Close | SOX | Shared Services | MS Excel

Ideal Candidate

The ideal candidate will have 7+ years of strong core AP experience, with significant hands-on exposure to invoice processing and query resolution. The candidate should have worked with US market stakeholders/vendors, possess strong SAP AP knowledge, and be comfortable independently resolving invoice discrepancies and vendor queries in a Shared Services environment.