Specialist, HR Operations

Responsibilities

• Manage the ServiceNow ticket queue for the APJ region
• Process employee lifecycle transactions, including onboarding, offboarding, role changes, and benefits administration, ensuring a smooth and proficient experience.
• Proactively identify needed improvements and enhancements to existing processes to decrease ticket volume
• Assist with the documentation and efficiency of core HR operations processes through knowledge articles and internal playbooks
• Serve as a key leader and trusted partner with various cross-functional teams to execute programs and policies at scale
• Navigate and manage employee inquiries and ensure full resolution of problems while maintaining a high level of employee satisfaction through precision, timely, and employee-centric support
• Understand our broader HR strategy and processes to architect, develop and implement scalable, flexible solutions that are extensible to our business needs
• Manage the bi-weekly New Hire Welcome call
• Familiar with foundational HR concepts and able to educate and be a point of contact for employees and other internal stakeholders

Requirements

• Highly inspiring, enthusiastic, and skilled team member who can influence the team to provide the highest level of customer service through teaching and sharing feedback
• Attention to detail and ability to problem-solve with the goal to maintain consistent approaches wherever possible
• Proficient in Workday and ServiceNow systems preferred
• Accountability is top of your strengths: you come up with solutions and you take ownership of problems, get things done, and keep partners informed
• Integrity, transparency, and honesty are some of your most important characteristics which you demonstrate with ease. Exercising confidentiality, neutrality in complex situations is one of your best assets.
• Experience supporting day-to-day operations of various global programs and initiatives
• Interest for process improvement and process documentation