Specialist - Government Business Operations

Job Requirements

Role/Job Title: Specialist - Government Business Operations

Business: Government Banking Group

Function/ Department: Government Banking Group

Job Purpose :

This is a fascinating, interesting & unique role as a support function to GB Business Team comprising some of the vital Initiatives. Sharing below as illustration -

(i) Go-To-Market (GTM)- Business acquisition & (ii) Green Channel - as support function for acct opening and other compliance and process related matters.

GTM comprises end -to-end curation and sanitization of our Government client database for classification of business prospects for GTM CRM under the aligned categories for the business team across locations to target opportunities with far greater precision. If situation warrants, also engage with clients in concurrence with respective Business Units.

Green Channel SPOC for fast tacking onboarding of identified important time sensitive vital Govt Relationships lined up in Acct opening with Operations. Requires expertise for data backed insights for assisting both Operations and Business teams to navigate complex government-account guidelines to arrive at resolution acceptable for all stakeholders.

Act as important support function in other Compliance related matters and CC /OD & CA Half Yearly Portfolio Review for Govt Accts, ReKYC etc which warrants coordination with multiple internal teams and stakeholders. Preparation of Qualitative MIS,

for business maximization primarily under CASA.

The role bearer shall need to engage with internal stakeholders within the verticle and also develop external reliable sources for understaing Market scenraio vis a vis latest developments, Government (Central & State) Schemes, programs launched /released, new initiatives for roll out and further Refine such all data /information to the last mile for meaning ful consumption into adoption of Business strategy implementation.

Roles & Responsibilities:

Drive GTM effectively for deepening and acquistion of specific targeted Govt segments for CASA growth.

Act as SPOC for account opening queries thereby ensuring speedy opening of accounts lodged by business teams.

Coordinate for Operational and statutory aspects - Audit matters, periodic reviews of accts under portfolio, Re-Kyc matters etc.

Prepeare and release Dashboard MIS etc for same.

Gather and leverage market intelligence to incorporate best practices.

Secondary Responsibilities:

Collaborate with internal stakeholders (RL Ops, CA Process Teams, Treasury, Risk, Compliance, Legal) to achieve the desired business objectives whilst ensuring maximum efficiency in internal processes.

Create framework that can constantly measure and monitor the customer acquistion and envision changes to improve specifications and performance.

Managerial & Leadership Responsibilities:

• Champion IDFC FIRST's customer first culture by driving the business to take up high degree servicing norms to ensure absolute customer delight
  
  

Qualifications :

Graduate - Any

Experience:

Years of Experience - 3-7 Years