Specialist - Financial Planning and Analysis (Finance)

Specialist - FP&A (Finance)

Location

AMBIT Tech Park – Chennai

Reports To : VP - Finance

Role Summary

The Specialist - FP&A - will serve as a strategic finance partner to Operations leadership, driving profitable growth through financial planning, performance analysis, revenue assurance, and margin optimization. The role will be responsible for identifying revenue leakage, uncovering margin improvement opportunities, and providing data-driven insights that support operational and commercial decision-making across the business.

The incumbent will lead budgeting, forecasting, financial reviews, and business performance management while leveraging operational metrics to improve efficiency, profitability, and financial outcomes.

Key Responsibilities

Financial Business Partnering

• Partner closely with Operations, Delivery, and Commercial teams to drive financial performance and business profitability.
• Provide strategic financial guidance to Operations leadership on revenue, cost, utilization, and margin improvement initiatives.
• Translate financial results into actionable recommendations that support business objectives.

Operational Analytics

Analyze and provide insights on key BPO operational metrics including:

• FTE Management
• Productivity
• Utilization
• Shrinkage
• Attrition
• Cost per FTE
• Revenue per FTE
• Span and Efficiency Metrics
• Identify trends, risks, and opportunities within operational performance data.
• Support workforce planning and capacity optimization initiatives.

Process Improvement & Governance

• Improve financial reporting processes, controls, and forecasting accuracy.
• Drive automation and standardization of reporting and analytical models.
• Ensure data integrity across financial and operational reporting systems.

Education

• CA / CMA / CPA / MBA Finance / Master's Degree in Finance, Accounting, Economics, or related field.

Experience

• 3+ years of experience in FP&A, Commercial Finance, Business Finance, or Finance Business Partnering roles.
• Strong experience supporting BPO, BPM, Shared Services, Contact Center, or Services organizations.
• Proven experience managing business-level P&L and operational finance.