Specialist - Disaster Recovery, BCP and ITSM

Hiring: Specialist / Sr. Specialist Disaster Recovery/Business Continuity and ITSM

Location: Chennai (Preferred)

Experience: 5-10 Years

Role Overview

Seeking a DR/BCP and ITSM Specialist to lead end-to-end disaster recovery planning, execution, and governance for enterprise applications. The role requires strong coordination across Infra, DBA, Application, and business teams, along with hands-on execution of DR drills.

Key Responsibilities

• Own and manage end-to-end DR test lifecycle (scope, planning, execution, closure)
• Lead failover, validation, and failback activities across systems
• Coordinate with cross-functional teams for seamless DR execution
• Act as central SPOC for stakeholder & client communication during DR events
• Track RTO/RPO adherence and recovery validation metrics
• Identify risks, drive issue resolution, and manage escalations
• Conduct post-test reviews (PIRs) and drive continuous improvements
• Ensure DR documentation is updated, compliant, and audit-ready

Mandate skill: Disaster Recovery Management, ITSM

Required Skills

• Strong understanding of DR & BCP concepts (RTO, RPO, recovery strategies)
• Solid project management & coordination skills
• Experience working with Infra, DB, Application, Network teams
• Strong stakeholder & client-facing communication skills
• Good analytical and problem-solving capability
• Good understanding of incident, change and problem management

Technical Exposure

• Knowledge of Infrastructure, Applications & DB dependencies
• ServiceNow / ITSM tools
• MS Teams, SharePoint, Excel
• Project tracking tools (MS Project / Jira)

Good to Have

• Exposure to Incident, Problem, Change Management
• Experience in DR governance, audits, and compliance
• Experience handling enterprise DR drills / crisis scenarios