Specialist - Digital Platform Operations

Job Title:

Operations Specialist

Function:

Digital Platform Operations

Experience Required:

Overall 6-10 years of experience preferably in Digital Validation in regulated GxP environments.

Primary Focus:

Platform governance, administration oversight, User management, audit support, and IT stakeholder coordination.

Job Summary:

We are looking for an Operations Specialist to support the ongoing governance and operational management of the Kneat platform in a regulated environment. The role is responsible for overall platform governance, administration oversight, user management, audit support, and coordination with IT stakeholders to ensure stable, and efficient platform operations.

Required Skills and Experience:

- Strong understanding of regulated GxP / GMP environments and controlled system operations.

- Experience in Kneat validation platform operations, validation systems support, digital quality systems, or comparable business system support roles.

- Working knowledge of digital platform governance, administration oversight, service management, issue coordination, and audit readiness.

Key Responsibilities:

- Overlook overall platform governance and operational control for the Kneat platform.

- Provide administration oversight for platform activities, access coordination, configuration follow-up, and service continuity.

- Monitor and coordinate SLA-driven support activities, issue resolution, escalation follow-up, and operational performance tracking.

- Support audit and inspection readiness by maintaining documentation, coordinating responses, and ensuring controlled operational practices.

- Coordinate with IT stakeholders on platform changes, incidents, risks, compliance actions, and periodic reviews.

- Track operational issues, user requests, deviations, and service trends to support continuous improvement.

- Support stakeholder communication, reporting, and governance reviews related to platform health and operational priorities.

- Ensure platform operations are aligned with business needs, compliance expectations, and support processes.

Skills:

Operations management, systems operations, operations control, digital, service management, systems support.