Specialist - Customer Care Support (Technical)
S&P Global Market Intelligence · Bengaluru · onsite · Posted 57d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The Role
Specialist - Customer Care Support (Technical)
Team Our Customer Care Support Specialist team stands out for its deep product knowledge and strong cross-functional collaboration, acting as a bridge between clients and internal teams to ensure queries are resolved efficiently with the right expertise. Working in Global Risk and Economics solutions offers exposure to a dynamic global portfolio covering country risk, economic indicators and forecasts, geopolitical assessments, scenario analysis, and decision-support tools that help clients navigate uncertainty and make informed business decisions. Our collaborative, supportive, and solution-oriented culture encourages knowledge sharing and continuous learning while maintaining a positive professional environment where teamwork is highly valued.
Responsibilities and Impact - Manage client questions and issues effectively, ensuring clear communication, timely resolution, and a high level of customer satisfaction.
- Troubleshoot customersproducts/platforms/delivery workflows issues to determine the root cause of the problem and recommend a suitable solution.
- Resolve inquiries related to Global Risk and Economics solutions with accuracy and timeliness, including questions on country risk, economics, forecasts, data tools, platforms and delivery workflows.
- Provide technical support for Global Risk and Economics delivery solutions, including but not restricted to Connect API, REST API, Snowflake, and GoogleBigQuery, with ownership of complex client requirements and high-impact issues.
- Support clients with complex workflow requirements across custom dashboards, SSO setup and troubleshooting, platform-related issues, API use cases, and data feed workflows, collaborating with internal teams to resolve issues and enable seamless implementation.
- Collaborate with cross-functional teams - including Product, Sales, Delivery, and Data - to deliver comprehensive solutions and continuous improvement.
- Maintain detailed records of client interactions using the internal customer relationship management system and contribute to knowledge base development for team efficiency.
- Excellent written and spoken English proficiency is essential
- Minimum of 1-3 years of experience in client services, customer support, or related client-facing roles
- Strong analytical and problem-solving skills with excellent attention to details
- Ability to quickly learn new products, interfaces, and processes
- Excellent written and verbal communication skills
- Ability to stay highly organized in a high-volume, high-priority customer facing environment
- Experience with country risk, economic indicators, or related market intelligence solutions
- Experience with CRM systems and ticketing platforms such as Salesforce or similar customer management tools
- Ability to support client onboarding, implementation testing, data validation, documentation, and escalation handling for complex data delivery requirements.
- Working knowledge of APIs and data delivery methods such as REST API, Snowflake, Google BigQuery, SFTP, CSV, XML, SQL, JSON, Postman, and Swagger/OpenAPI is beneficial.
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Skills
customer satisfactionEscalation HandlingcrmTechnical SupportCustomer Carecrm systemsbigqueryJSONXMLOnboardingSQLticketingSalessalesforceSnowflakeRelationship Management