Specialist - Collections - Hyderabad

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for Order to cash role

**Work location: Hyderabad (Only work from office)

We are looking for a detail-oriented and proactive professional to manage Accounts Receivable (AR) and Collection activities using High Radius and legacy systems. The Potential candidate who can ensure timely collections, maintain strong customer relationships, and support process accuracy, compliance, and continuous improvement. The role also requires strong Excel skills for data analysis and report generation, providing insights into aging, DSO trends, and collection performance.

Responsibilities 

Responsibilities:

• Collect accounts receivable in accordance with payment terms, collection targets, CEI and DSO reduction goals  
• Manage end-to-end collections lifecycle including aging review, prioritization, and customer follow-ups (Calls & Emails) 
• Take ownership of past due reduction and DSO improvement for assigned portfolio  
• Reconcile outstanding accounts receivable balances with customer account documentation and resolve discrepancies  
• Analyse customer payment behaviour to identify root causes of delays impacting DSO and drive corrective actions  
• Develop and implement process improvement / LEAN initiatives to optimize collections and improve cash flow  
• Conduct regular review of ageing to ensure accounts reflect accurate payment terms, due dates, and collection status  
• Handle disputes, deductions, and short payments by coordinating with internal teams for timely resolution  
• Evaluate and take necessary action on unapplied cash and credits, small balances, and write-offs (within collections scope)  
• Prepare and share reports providing visibility into DSO trends, Past Due performance, Collection Effective Index, Payment pattern, disputes etc 
• Maintain strong relationships with customers, sales, and operations teams to drive timely collections  
• Ensure adherence to SOPs, compliance, and audit requirements  
• Participate in portfolio reviews and drive continuous performance improvement against collections KPIs (including DSO) 

Qualifications we seek in you! 

Required Qualifications/ Skills 

• Proven experience in end-to-end AR Collections, including aging analysis, follow-ups, and dispute resolution  
• Good understanding of O2C cycle with ability to work across Billing, Cash Application, and MDM to resolve issues  
• Strong Excel skills for data analysis, reporting, and tracking DSO and collection performance  
• Excellent communication, analytical, and problem-solving skills with focus on cash flow improvement and timely collections 

Required Skills/ Experience Indicate of Years 

• Strong written, oral communication and interpersonal skills with a positive disposition. 
• Ability to work effectively with all levels of management to accomplish goals and objectives. 
• Reliable with strong organizational skills and solution-oriented philosophy. 
• Strong Excel skills such as pivot tables, VLOOKUP, etc. 
• Willingness to Work in Night shifts 
• Willingness to accommodate temporary working hour changes as required by workflow and Work from office. 
• Ability to prioritize tasks and demonstrate a willingness to accept new challenges. 

Why join Genpact?

• Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.