Specialist, CAM Support Engineer

Specialist, CAM Support Engineer

KLA is seeking a skilled and customer-focused Specialist, CAM Support Engineer to provide exceptional technical support for our Frontline software solution. This role is crucial for ensuring customer satisfaction and operational excellence through expert troubleshooting, issue resolution, and effective communication with both customers and internal teams.

Key Responsibilities:

• Provide first-line technical support for Frontline software, including installation, version upgrades, troubleshooting, and issue resolution.
• Act as the primary point of contact for customers, delivering timely and effective solutions while maintaining a high level of customer satisfaction.
• Document and escalate complex technical issues and feature requests to the R&D team for further investigation and resolution.
• Collaborate closely with regional Sales Managers to support business development and ensure seamless customer onboarding and retention.
• Partner with Product Management and Marketing teams to address escalated technical matters and contribute to product improvement initiatives.
• Maintain detailed records of customer interactions, technical issues, and resolutions in the support system.

Skills:

• Strong understanding of software installation, configuration, and maintenance.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to work collaboratively across departments and manage multiple priorities.
• Familiarity with CAM or CAD solutions is a major plus.
• Proven experience in technical support, software troubleshooting, or a related field.

Qualifications:

• Bachelor's / Master's Level Degree.