Specialist - Architecture
LTM · Bengaluru · onsite · Posted 27d ago
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About this role
Job Summary
QA Test Engineer Years of Experience: 5-8 Years Primary Skills: Must Have ServiceNow ITSM Processes Incident Problem Change Request Knowledge CMDB Business Requirements Gathering Process Mapping Business Process Modeling Gap Analysis Solution Recommendation Stakeholder Management Workshop Facilitation User Story Creation Backlog Management Agile Scrum Methodology ServiceNow Platform Understanding Functional Documentation BRDFSD Preparation UAT Planning Business Validation Data Foundation CMDB Understanding Communication Presentation Skills Secondary Skills Good to Have ServiceNow RPA Intelligent Automation Automation Opportunity Assessment Flow Designer Understanding ServiceNow Integration Concepts Knowledge Management Processes Reporting Performance Analytics Business Process Reengineering Virtual Agent Conversational AI Awareness Service Catalog Request Fulfillment Change Management Adoption Process Governance AIGenAI Use Cases in ServiceNow ITIL v4 Framework Workshop Facilitation Release Deployment Lifecycle Knowledge
Key Skills
- ServiceNow ITSM
- Incident
- Problem
- Change
- CMDB
- Business Requirements Gathering
- Process Mapping
- User Story Creation
- Agile Scrum Methodology
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