Specialist, Appeals

External job description

This is a Contractual role for 1 year and remote working.

At Amazon we believe that every day is still Day One. We are striving to be Earths Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the Amazonian eXperience and Technology Departures Team as an Appeal Sr. Administrator and help make a difference for all Amazonians. Our organization delivers best-in-class service to Amazon employees and alumni throughout their Appeals journey. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.

Key job responsibilities
•Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
• Assess documentation for accuracy and past precedent.
• Identify any process defects and recommended remediation.
•Review information which contributed to the disciplinary action impacting the employee. Use your investigative skills to determine if policy was applied properly and consistently based on evidence and employee/witness statements

Internal job description

Basic qualifications

• Experience with HR processes and systems
• Experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint), or experience with Microsoft office tools like Word, Excel, Outlook, and OneNote
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
• 3+ years of human resources experience
• Demonstrated proficiency handling customer contacts, queries and resolutions.
• Ability to manage confidential and sensitive employee information and adhere to strict confidentiality standards
• Comfort with high volume workloads, experience with rapid and complex changing work environment, willingness to "roll up your sleeves"

Preferred qualifications

• Experience with process improvement and stakeholder management
• Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
• 4+ years of contact center experience, or experience in the customer service/contact center industry
• Experience with Payroll Systems, HRIS
• Proven ability to follow existing process with high attention to detail.
• Additional languages a plus.