Specialist 2, Production Services Analyst II

Job Description:

Specialist 2 Production Services Application Support

We are seeking a future team member for the role of Specialist 2 Production Services Application Support to join our Execution Services Production Services team in Pune.

In this role, you'll make an impact in the following ways:

• Provide end-to-end application support for Execution Services platform (FX, Risk PnL).
• Monitor system health, respond to alerts, diagnose incidents and drive timely resolution to minimize downtime and service disruptions.
• Lead incident post-mortems, document root-cause analysis and implement preventive measures to avoid repeat issues.
• Coordinate with cross-functional application and infrastructure teams to resolve moderate-to-complex technical problems.
• Learn and participate in the development, deployment and utilization of various monitoring systems to improve issue visibility and provide proactive high-quality support.
• Contribute to special projects and team objectives, championing continuous improvement initiatives.

To be successful in this role, we're seeking the following:

• Bachelor's degree in computer science or related discipline, or equivalent work experience required.
• 3-5 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.
• Provided support for Java/Python based applications.
• Database knowledge with strong SQL skills like Oracle, SQL Server, etc.
• Hands-on experience in scripting or programming languages like Python, Perl, Shell scripting, etc.
• Hands-on experience with CI/CD tools such as GitLab.
• Monitoring tools like AppDynamics, Prometheus, Splunk, Cloud Probes and Moog or equivalent.
• Experience automating deployments and other repetitive tasks.
• Experience working in an Agile/Scrum environment.
• Willing to work in shifts and weekends on a rotational basis.