Job Summary
This role focuses on accurate and efficient policy servicing operations for an MNC insurance support function ensuring high quality documentation reporting and data maintenance using MS Office in a structured work from office night shift environment. The specialist will manage policy related requests updates and records directly contributing to operational reliability customer satisfaction and regulatory compliance across global stakeholders.
Responsibilities
Manage end to end policy servicing activities by updating records validating input data and maintaining standardized documentation in MS Office to ensure accurate support for core insurance operationsPerform detailed review of policy information from multiple sources and reconcile discrepancies using spreadsheets and text processing tools to maintain precise and auditable recordsPrepare structured reports and status trackers in MS Office that summarize policy changes requests issues and resolutions to enable transparent communication to internal stakeholdersHandle policy servicing requests received through designated channels by interpreting instructions prioritizing tasks and processing updates within defined turnaround times to support service level adherenceMonitor policy servicing queues during the night shift and organize workload based on urgency and complexity to ensure timely completion of assigned activities without backlogCollaborate with cross functional operations teams by sharing updated policy information clarifying data requirements and aligning on processing standards to maintain consistency across systems and processesExecute quality checks on completed policy servicing transactions by reviewing relevant fields verifying adherence to guidelines and documenting corrections to strengthen overall process qualityMaintain structured logs and trackers of policy servicing activities in MS Office to support traceability enable performance analysis and provide a clear record for audits and internal reviewsIdentify recurring issues in policy servicing such as data entry errors or incomplete information and propose process refinements to reduce rework and improve accuracy over timeProvide responsive support to internal customers by clarifying policy servicing status explaining required information and ensuring that queries are addressed in a professional and timely mannerAdhere to night shift schedules attendance norms and office based work protocols while following data security and confidentiality practices associated with insurance policy informationAlign day to day policy servicing work with company goals of operational excellence and customer centricity by maintaining high accuracy levels and consistent turnaround times that support trust in insurance servicesContribute to team knowledge repositories by documenting standard procedures tips for efficient MS Office usage and common resolution approaches to improve onboarding and continuous learning for peersQualifications
Demonstrate solid proficiency in MS Office including spreadsheets text documents and presentations with the ability to organize large data sets apply formulas and generate clear reports tailored to policy servicingShow proven experience of two to four years in back office or operations roles where meticulous data handling documentation and adherence to process guidelines were central to daily responsibilitiesDisplay strong attention to detail and analytical thinking with the capability to spot anomalies in policy data and follow structured steps to investigate and resolve issues without impacting service qualityBring clear and concise communication skills in written and verbal form to interpret instructions document outcomes and coordinate with colleagues and stakeholders in a professional mannerExhibit willingness and ability to work full time from office in a night shift schedule while maintaining productivity accuracy and resilience in a time bound operations environmentApply basic understanding of insurance or financial services operations and be ready to learn specific policy servicing frameworks to align work outputs with regulatory and organizational expectationsLeverage any prior exposure to auto claims processing as a domain understanding advantage by relating claim scenarios to policy data and improving the relevance and completeness of servicing actionsCertifications Required
Certification in MS Office or equivalent office productivity tools preferred insurance operations or claims processing certification is an added advantage
