SPE-Cards & Payments
Cognizant · Hyderabad · onsite · Posted 61d ago
Not disclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Job Summary
Responsible for handling card fraud investigations and dispute resolution processes ensuring compliance with regulatory guidelines and delivering accurate timely outcomes
Key Responsibilities
Investigate and resolve card fraud and dispute cases creditdebitprepaid
Apply regulatory frameworks Reg E Reg Z and internal policies
Document case details accurately in systems and maintain audit readiness
Communicate with internal teams and customers for clarifications
Meet SLA and quality st
Responsibilities
Job Summary
Responsible for handling card fraud investigations and dispute resolution processes ensuring compliance with regulatory guidelines and delivering accurate timely outcomes
Key Responsibilities
Investigate and resolve card fraud and dispute cases creditdebitprepaid
Apply regulatory frameworks Reg E Reg Z and internal policies
Document case details accurately in systems and maintain audit readiness
Communicate with internal teams and customers for clarifications
Meet SLA and quality standards for case resolution
Support process improvement initiatives and assist in backlog clearance
Required Skills
Strong analytical and problemsolving ability
Knowledge of retail banking and card operations
Familiarity with fraud detection tools and dispute workflows
Excellent written and verbal communication skills
Qualifications
Bachelors degree in Finance Banking or related field
23 years of experience in frauddispute operations
KPIs
SLA adherence for case resolution
Accuracy in documentation and compliance
Quality audit scores
Night shift and Work from office
Job Summary
Responsible for handling card fraud investigations and dispute resolution processes ensuring compliance with regulatory guidelines and delivering accurate timely outcomes
Key Responsibilities
Investigate and resolve card fraud and dispute cases creditdebitprepaid
Apply regulatory frameworks Reg E Reg Z and internal policies
Document case details accurately in systems and maintain audit readiness
Communicate with internal teams and customers for clarifications
Meet SLA and quality st
Responsibilities
Job Summary
Responsible for handling card fraud investigations and dispute resolution processes ensuring compliance with regulatory guidelines and delivering accurate timely outcomes
Key Responsibilities
Investigate and resolve card fraud and dispute cases creditdebitprepaid
Apply regulatory frameworks Reg E Reg Z and internal policies
Document case details accurately in systems and maintain audit readiness
Communicate with internal teams and customers for clarifications
Meet SLA and quality standards for case resolution
Support process improvement initiatives and assist in backlog clearance
Required Skills
Strong analytical and problemsolving ability
Knowledge of retail banking and card operations
Familiarity with fraud detection tools and dispute workflows
Excellent written and verbal communication skills
Qualifications
Bachelors degree in Finance Banking or related field
23 years of experience in frauddispute operations
KPIs
SLA adherence for case resolution
Accuracy in documentation and compliance
Quality audit scores
Night shift and Work from office
Sourced from foundit
Skills
Card Operationsreg zreg eRetail Bankingfraud detection toolsdispute workflows
About Cognizant
Cognizant
IT Services & Consulting
241.5k+
employees
1994
32 years old
Teaneck. New Jersey.
United States (USA)
About
A leader in IT services, providing insights that empower businesses to anticipate customer needs and adapt in a dynamic environment.
Industries
IT Services & ConsultingConsulting
Employee ratings
61,441 reviews
3.7/ 5
Culture
3.5
Career growth
2.9
Work-life
3.6
Employees rate it well for
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