Spare Parts Order Manager

Job Title Spare Parts Order Manager Job Description  

Job   Title   -   Spare Part Operational Order Management   ( Spare   Parts   Coordinator )  

Job   Description  

Your   department  

The   Global   Spare   Parts   Department   is   part   of   the   Business   Unit   Supply.   The   Global   Spare   Parts   team   is end-to-end responsible for   the spare parts   activities   for Vanderlande’s Customer   Centers (CC’s)   and their   customers.   Global Spare Parts   department is   creating   a Center of Competence in our   Global Capability Center at Pune, India. Global Spare Parts   is   organized in three departments.  

Global   Spare   Parts  

Spare   Parts   Marketing   manages   the   spare   parts   product   portfolio   to   improve   the   parts   value proposition   to   the   Vanderlande   CC’s   and   Customers.   The   activities   include   Product   Life   Cycle management   with   a   strong   focus   on   digitalization   and   B2B   e-commerce.   The   team   manages   the global   pricing,   product   content   and builds a strong   relation with   in- and external   stakeholders.  

Global   Support   supports   the   global   customer   base   with   spare   parts   offerings   throughout   the   life-time   of   the   material   handling   assets.   This   includes   the   development   of   initial   spare   parts packages and   day to day technical and   commercial   spare parts   support. The department   advises customers to   optimize   the   on-site stock availability.  

Spare   Parts   Logistics   manages   the   central   parts   warehouse   and   is   responsible   for   all   in-   and   outbound warehouse activities. They manage stock-levels, lead-times and on-time shipment   and   delivery   of   parts   from   suppliers   and   deliveries   to   the   global   Vanderlande   customer   base  

Your   position  

You   will   be   the   first   point   of   contact   for   the   customers’   spare   parts   related   questions   and   requests.   You will   own the ordering   process and will   keep the   customer up   to date   with   the delivery information.  

Where   necessary,   you   will   also   check   the   technical   documentation   (Bill   of   Material)   in   order   to   find   out what parts are needed for the customer.  

Tasks   And   Responsibilities  

Manage spare   parts   quotations, pricing requests, quotation follow-up, and quotation performance to support business objectives.  

Process   customer, replenishment, repair, warranty, consignment,   dropshipment , credit/debit, and internal orders using ERP systems and connected business platforms.  

Coordinate inbound and outbound   logistics   activities, including shipment tracking,   expediting , urgent deliveries, export documentation, and issue resolution.  

Support supplier-related activities, including quotation requests, purchase order approvals, catalog maintenance, and invoice discrepancy resolution.  

Maintain customer, project, item, pricing, and other master data while ensuring data accuracy and integrity across business systems.  

Provide technical spare   parts   support by   identifying   components using engineering documentation and product information systems.  

Manage warranty claims, repair requests, returns, and customer complaints in collaboration with cross-functional teams.  

Administer   consignment   stock, replenishment processes, and inventory consumption transactions to ensure material availability.  

Support digital customer platforms such as   Webshop , Maximo, APIs, and related interfaces to enhance   the customer   experience.  

Provide guidance and operational support to customers on spare parts ordering processes and inquiries.  

Collaborate with Service, Supply Chain, Finance, Logistics, and regional teams to ensure   timely   order fulfilment and   high levels   of customer satisfaction.  

Drive continuous improvement initiatives that enhance operational efficiency, process standardization, business performance, and customer satisfaction.  

Requirements  

At   least   a   bachelor’s   degree,   preferably   Business   Administration   or   a   similar  

Relevant   5 - 7   years'   experience   in   a   B2B   techno-commercial   environment.  

Experience in   Spare   Parts   Order   Management.  

Knowledge   of   Material   Planning   and   Inventory   Management  

Must   have   general   technical   knowledge   of   spare   parts   &   able   to   read   technical   data   sheets   and   drawings  

Good   negotiation skills   to   develop   local   buying  

Strong   administrational   skills   with   knowledge   of   Microsoft   Office   (specifically   MS   Excel)  

Experience   with   ERP  

Good   command   of   the   English   language   (Speaking   and   Writing)  

Experience in   handling   multiple tasks   in   a high-energy   office  

Proactive   and   customer   service- minded  

Strong work   ethic   and   initiative,   who   would   like to   grow and   develop   within   the organization  

Takes   full   ownership   and   responsibilities   of   their   assignments  

Believe   in   Self-alignment   with   all   stake   holders