Spanish Language Expert

About the Company and Team

Oracle's Finance team supports global financial operations, governance, reporting, credit, collections, and customer account management across Oracle's business. This role sits within the Finance / Accounts Receivable / Credit and Collections function and supports Spanish-language customer and stakeholder interactions.

Job Summary

We are seeking a Spanish-speaking Credit and Collections / Accounts Receivable Analyst with 2 to 5 years of experience to support Oracle Finance in managing customer collections, overdue invoices, account reconciliation, employee overpayment recovery, and credit risk review.

The role will work closely with customers, sales support, accounts receivable, departmental managers, and internal finance stakeholders to resolve outstanding balances, assess payment ability, prepare collection updates, and support timely credit decisions.

Key Responsibilities

• Manage a portfolio of Spanish-language customer accounts, including past-due invoices, delinquency items, credit memos, write-offs, additional interest, and reconciliation follow-ups.
• Communicate with customers, sales support, accounts receivable, and internal Oracle Finance stakeholders to resolve payment issues and account discrepancies.
• Collect outstanding invoices from past-due accounts in line with finance policies, contractual terms, and customer engagement standards.
• Support recovery of overpayments from current and former employees, partnering with departmental managers to identify issues and reduce repeat occurrences.
• Conduct pre-sale credit risk evaluations, assess customer payment ability, and prepare recommendations to support credit approval decisions.
• Identify deteriorating credit situations and recommend appropriate mitigation, escalation, or recovery actions.
• Prepare accurate collection reports, portfolio updates, account summaries, and status reports for internal review.
• Enforce contractual payment terms and available remedies while maintaining professional, customer-focused communication.

Qualifications and Skills

Mandatory

• 2 to 5 years of experience in collections, accounts receivable, credit control, credit risk, order-to-cash, billing, or finance operations.
• Spanish language proficiency for customer and stakeholder communication.
• Hands-on experience managing overdue invoices, delinquent accounts, credit memos, write-offs, reconciliations, and payment follow-up.
• Ability to assess account risk, customer payment ability, and deteriorating credit situations.
• Strong communication, negotiation, follow-up, and stakeholder management skills.
• Ability to prepare collection reports, account updates, and portfolio status summaries.
• Working knowledge of Microsoft Excel and finance / ERP systems.

Good to Have

• Experience in Oracle Finance, global finance operations, shared services, or multinational finance environments.
• Experience supporting Spain, LATAM, or other Spanish-speaking customer portfolios.
• Exposure to Oracle ERP, Oracle Cloud Financials, SAP, NetSuite, or similar finance systems.
• Understanding of contractual payment terms, dispute management, credit approvals, and customer risk evaluation.
• Educational background in commerce, accounting, finance, business administration, or a related field.

Self-Assessment Questions

• Do I have 2 to 5 years of experience in collections, accounts receivable, credit control, credit risk, order-to-cash, billing, or finance operations
• Am I confident communicating with customers and stakeholders in Spanish in a finance or collections context
• Do I have hands-on experience managing overdue invoices, delinquent accounts, credit memos, write-offs, reconciliations, and payment follow-ups
• Can I assess customer payment ability, account risk, and deteriorating credit situations
• Have I consistently prepared collection reports, account updates, or portfolio status summaries using Excel and finance / ERP systems