Spanish Expert - L1 Support - IT Help Desk

Role & responsibilities

Location : Bangalore

We are looking for a Spanish-speaking Help Desk professional with experience in providing technical support to users. The candidate should be fluent inSpanish and English and have strong troubleshooting and communication skills.

Key Responsibilities

• Provide L1 technical support via phone, email, chat, and ticketing tools.
• Support Spanish-speaking users in Spanish and English.
• Troubleshoot hardware, software, application, and access-related issues.
• Log, track, and resolve incidents within defined SLAs.
• Escalate complex issues to the appropriate technical teams.
• Maintain accurate ticket and resolution documentation.

Required Skills

• Fluency in Spanish and English.
• Experience in Help Desk / Service Desk / Technical Support.
• Good troubleshooting and problem-solving skills.
• Knowledge of Windows, Microsoft Office, and basic IT support.
• Experience with ticketing tools such as ServiceNow or Jira.
• Strong customer-service and communication skills.