Spanish Customer Service Executive
LTM · Mumbai · hybrid · Posted 64d ago
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
Provide first level IT support to users through phone email chat or ticketing tools
Communicate clearly with Spanish and English-speaking users to understand document and resolve issues
Log categorizes prioritize and update tickets in the ITSM tool as per process guidelines
Troubleshoot basic issues related to password resets account access applications hardware network connectivity VPN printers and Microsoft 365 services
Follow standard operating procedures and knowledge articles to resolve known issues
Escalate unresolved or complex issues to the appropriate technical teams with complete details
Maintain timely communication with users on ticket status next steps and resolution timelines
Meet service desk performance expectations such as SLA adherence quality first contact resolution and customer satisfaction
Participate in training knowledge sharing and continuous improvement activities
Required Skills
Fluency in Spanish and English with strong verbal and written communication skills
Basic understanding of Windows operating systems Microsoft Office Outlook Teams and common business applications
Good problemsolving skills and willingness to learn technical processes
Ability to remain patient professional and customerfocused while handling user issues
Good documentation skills with attention to detail
Ability to work in shifts including support for client business hours if required
Sourced from naukri