Spanish Account Manager

Roles and Responsibilities :

• Manage a team of customer service representatives to ensure excellent voice processing services for clients.
• Develop and implement effective training programs to improve communication skills, product knowledge, and sales techniques among team members.
• Analyze performance metrics to identify areas for improvement and develop strategies to address them.
• Collaborate with other departments to resolve complex issues and improve overall customer satisfaction.

Job Requirements :

• 0-20 years of experience in BPO/Call Centre industry or related field.
• Strong communication skills with ability to train others effectively.
• Proficiency in Spanish language is an asset.