Spa Receptionist

About the location:

In the heart of Worli - the business hub of India s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brands first hotel in India, Four Seasons Hotel Mumbai echoes Powerhouse Luxury in the city that never sleeps. Known for unparalleled food beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Has one to two years of relevant experience in Spa and or Health Club

Possesses excellent English, math and psychometric abilities. Proficiency in Hindi is preferable

Possesses aptitude and upward mobility. Internal candidates will have successfully completed the SDP course

Possesses CIDESCO or equivalent certification that is recognized internationally

Willing to provide treatments for male and female guests

Is directly responsible for the day to day key processes in his/her area of work

Where applicable, acts as shift leader; leads and motivates colleagues by example and promotes teamwork

Assumes training responsibilities when required; demonstrates a high degree of standards awareness

Actively offers operational, employee and customer (internal and external) related feedback to management

Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule

Provides professional treatments for any guest including but not limited to massage, facial treatments and body treatments and recommends further treatments to guest which address their concerns and preferences

Operate the Spa software system for spa reservations and all other Spa software functions

Be knowledgeable of the Spa Menu and be able to describe spa treatments enthusiastically to guests and answer pertinent questions, to determine their needs and preferences. Up sell treatments and services without being trying to hard sell

Handle and resolve guest complaints and notify spa management immediately

Assist and supervise the gym and locker rooms

Ensure all areas in the gym and locker rooms are immaculately clean and equipment is functioning at all times

Acts as role model for the hotels code of conduct and grooming hygiene standards

Is seen as working hands-on, assists colleagues in crunch times; Walks the talk

Actively participates in briefings and meetings; facilitates communication between employees and management

Maintains a clean and orderly work area and promotes a safe working environment

Performs any additional duties as assigned

Provide information to guests about the services offered in the Spa as well as the hotel

Read and update the daily log and communicate relevant information to the staff

Produce all Spa reports as required by management.

Process all charges in Micros and ensure guests are billed accurately in Opera

Provide assistance to guests in the gym and locker room and with the retail merchandise when necessary

Assist in covering duty meal periods for the gym and locker room attendants