BENGALURU · FULLTIME
Spa Manager
JW Marriott
Bengaluru · onsite · Posted 12d ago
Sourced from
Undisclosed2–7 yrsfulltimeBengaluru
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Section · 01
About this role
Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. CORE WORK ACTIVITIES
Supporting Management of Spa Operations and Budgets
- Assumes the responsibilities of the Spa Director in his/her absence. - Ensures all employees have the proper supplies, equipment and uniforms. - Comprehends budgets, operating statements and payroll progress reports as needed to assist in the ficial management of department. - Manages supplies and equipment inventories within budget. - Maintains cleanliness of spa and related areas and equipment. - Understands the impact of department s operations on the overall property ficial goals and objectives and managing to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service
- Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Handles guest problems and complaints. - Empowers employees to provide excellent customer service. - Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. - Strives to improve service performance. Conducting Human Resources Activities
- Solicits employee feedback, utilizing an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns. - Ensures employees understand expectations and parameters. - Brings issues to the attention of the department manager and Human Resources as necessary. - Observes service behaviors of employees and providing feedback to individuals. - Participates in employee progressive discipline procedures. - Participates in an on-going employee recognition program. - Reviews comment cards and guest satisfaction results with employees. - Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. - Supervises on-going training initiatives and conducting training when appropriate. - Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. - Celebrates successes and publicly recognizes the contributions of team members. - Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Assists the Spa Director in managing the day-to-day operations of the spa as necessary.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Serviceemployee satisfactionProduct qualityguest satisfactionhuman resourcesmassageNew Hire TrainingGuest ServicesoperationsGuest Relations
Section · Company
About JW Marriott
JW Marriott
Hospitality
4.0k+
employees
1927
99 years old
Bethesda, Maryland
United States (USA)
₹3.2L PA avg
Avg at JW Marriott
About
JW Marriott is a luxury hotel brand providing elegant accommodations and tailored experiences for discerning travelers in prime locations globally.
Industries
HospitalityTravel & Tourism / Hospitality
Employee ratings
10 reviews
4.1/ 5
Culture
3.0
Career growth
3.5
Work-life
3.2
Employees rate it well for
Job Security42Skill Development41
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