Spa Manager

Role & responsibilities

• Handle guest inquiries, feedback, complaints, and service recovery professionally.
• Manage the day-to-day operations of the spa
• Should have worked in a luxury spa before and should be able to successfully handle guest escalations and deliver a luxury spa experience for guests who book the service
• Ensure consistently high standards of guest service and spa treatments.
• Capture guest preferences and ensure that the spa journey is reflective of the brand