Spa Manager

Job Location:

Anantara Hotels Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning without end , our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world s most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Job Purpose

The Spa Manager leads an individual MSpa International unit to achieve sustainable growth through analysis of business performance, performance, generate demand, develop and maintain mutually beneficial relationships with business partners, guests and employees.

Job Responsibilities

Area Responsibilities
1. The spa is consistently operating to agreed standards.
2. The spa operates with maximum profitability.

3. Relationships with all business partners are maintained and nurtured to mutual

benefit.

4. The Anantara spa brand integrity is reinforced within all interactions of all

employees.

5. Spa Employees are continually developed and challenged to maximize their

potential.

6. The spa benefits from high capture rates through self generated demand.

Key Responsibilities

1. Spa Operation:

1. 1 the guest experience is consistent

1.2 Ambience, special touches and guest interaction are reviewed and corrected

whenever they do not meet the required standards.

1.3 All materials and supplies needed to operate to the required standards are

available without interruption.

1.4 The Spa s operational and financial figures are reported punctually and

accurately.

1.5 The spa generates sufficient client feedback to provide relevant and reliable

guest satisfaction data.

1.6 The Spa s operations manual is frequently reviewed and updated. All

aspects of manuals are implemented and monitored.

1.7 Regular communication in the form of conference calls, meetings and

workshops with relevant personnel is in place.

1.8 All business units receive an appropriate number of visits per year to

support business performance.

2. Business unit performance with maximum profitability.

2.1 All business has an annual budget and follows up on their business

performance against the budget a regular basis.

2.2 All unit managers analyze their PL statements and take appropriate action

to positively impact on their results.

2.3 National and local promotions are developed and implemented and

monitored to enhance revenue.

2.4 Spa capacity (Facilities, therapists) are scheduled to achieve maximum

utilization.

2.5 All spas realize sales potential through effective visual merchandising and

appropriate training activities.

2.6 All products and treatments are priced to sell and are in relation to each

spa s client base.

3. Relationships with all business partners in Thailand are maintained and

nurtured to mutual benefit.

3.1 Each business partner is pro-actively contacted and if appropriate met

regularly to ensure their satisfaction and concerns can be handled

effectively.

3.2 Spa Managers attends relevant regular host hotel meetings to ensure the

spa is integrated in the day-to-day as well as medium planning of the hotel

operation.

3.3 Spa Managers liaise regularly with the relevant host hotel departments to

maximize capture rates.

3.4 Suppliers view MSpa as a fair business partner. Doing business with MSpa

is a win-win proportion.

3.5 Business associations seek MSpa participation and involvement in their

activities.

3.6 Thai Government agencies refer to MSpa as a leader of the national Spa

industry.

4. The MSpa Brand integrity is reinforced within all interactions and business units.

4.1 The MSpa Core Values are reflected in the way all MSpa employees conduct

themselves.

4.2 All existing and future facilities, products and treatments reflect the core

values.

4.3 Annual business plans following the company standard are prepared for the

whole company and each spa outlining their business strategies for the

coming 12 months.

4.4 Guest feedback, industry trends and competitor research is analyzed shared

on a regular basis with the Leadership Team.

4.5 Brand positioning research is to be implemented and maintained.

4.6 Collateral for Thailand, individual spa s and promotions is available in good

time.

5. MSpa employees are continually developed and challenged to maximize their potential.

5.1 All employment decisions follow the MSpa recruitment guidelines.

5.2 Spa Managers and Assistant Spa Operation managers have access to

career development and guidance.

5.3 Spa Managers and Assistant Spa Operation managers performance is

closely monitored. Guidance and coaching is provided pro-actively on a

regular basis.

5.4 An effective succession planning and mentoring scheme is in place to

support individual growth and company expansion.

To have a complete understanding of and adhere to the company s policy and procedures To have a complete understanding of and adhere to the company s policy related to fire, hygiene, health and safety To report for duty punctually and wear the correct uniform with the name badge at all time To carry out the other duties as assigned by the management team To establish good relationship and rapport with guests and colleagues To ensure the cleanliness and hygiene in work areas

Job Specification

Position Requirements

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