Spa Manager
Epsom Cryo Spa & Aesthetics · Mumbai · onsite · Posted 48d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Manage the day-to-day operations of the spa, ensuring smooth and efficient functioning.
- Lead, supervise, and motivate the spa therapists and front-desk team.
- Ensure high standards of customer service, hygiene, grooming, and treatment quality.
- Handle client consultations, understand their requirements, and recommend suitable treatments and packages.
- Drive sales, upselling, and cross-selling of spa treatments, packages, memberships, and products.
- Achieve monthly sales and revenue targets while maintaining strong client relationships.
- Monitor customer feedback and complaints and ensure timely resolution.
- Build strong relationships with existing clients to improve customer retention and repeat visits.
- Manage staff schedules, attendance, performance, and training.
- Monitor inventory of spa products, consumables, and equipment and coordinate timely replenishment.
- Ensure all treatments are performed according to SOPs and safety standards.
- Track daily operations, bookings, sales, and other performance reports.
- Coordinate with management to implement promotional offers and campaigns to increase business.
- Maintain a professional, welcoming, and premium spa experience for every client.
Sourced from naukri
Skills
Customer ServiceCustomer Retentionrevenue managementUpsellingSales StrategySolving QueriesCustomer HandlingCustomer ManagementComplaints ResolutionSpa ManagementClient Relationship ManagementProduct KnowledgeSpa Operations