SOW Coordinator

We are seeking a Services Procurement (SOW Management) Coordinating Specialist to join our team! In this key role, you will be the operational backbone of our client-specific Services Procurement program, ensuring seamless execution, VMS administration, and exceptional customer service across client stakeholders, suppliers, and internal teams. If you thrive in a fast-paced environment, possess strong attention to detail, and understand contingent labor and Statement of Work (SOW) management, we want to hear from you.

Position Summary -

Role: SOW Coordinator

Location/Travel: Hybrid (Working from Office at least 2 days a week @ Hyderabad )

Shift timings: 5:30PM - 2:30AM IST (Night Shift)

Education: Associate's degree or 3+ years of equivalent experience in SOW/MSP industry

What You'll Do -

SOW & VMS Administration: Conduct SOW record creation and maintenance within the Vendor Management System (VMS). Assist client end-users with request entries, monitor requisitions, and track pending workflow items.

Supplier & Worker Lifecycle Oversight: Guide suppliers through onboarding, time entry, rate card compliance, engagement tracking, and offboarding within the VMS.

Operational & Customer Support: Serve as the primary point of contact for inquiries regarding SOW requests, POs, cost centers, badging systems, and invoicing/payment issues.

Compliance & Audits: Assist with policy and system compliance audits, escalating risks or discrepancies as needed.

Reporting & SLAs: Maintain accurate ticketing documentation, meet program SLAs, and generate standard/ad-hoc reports for program leadership.

What Were Looking For-

Experience: Background in service-level industries or customer service environments. Experience with Accounts Payable, Purchase Orders, ERPs, or VMS platforms (e.g., Beeline, Fieldglass) is highly preferred.

Industry Knowledge: Baseline understanding of talent delivery modelsPermanent, Staff Augmentation, and Statement of Work (SOW).

Skills: Strong analytical skills to review complex SOW contract details, excellent written/verbal communication, and proficiency in Google Suite and MS Office.

Adaptability: Proven ability to manage multiple priorities in a fast-paced environment while maintaining meticulous attention to detail.