Sourcing Associate

Job Summary

Sourcing Associate

Overview: Support the day-to-day execution and operational management of the companys global travel program. Provide support to employees experiencing travel-related issues, assist with travel system administration, supplier program support, and travel policy compliance.

This is a highly operational and service-focused role, acting as a key liaison between travelers, BCD Travel, and internal stakeholders to ensure a smooth travel experience.

Job Responsibilities

Travel Operations Issue Resolution

• Act as the first point of contact for travel-related inquiries and issues, including: Booking errors, Ticketing issues, Policy-related questions, Travel tool navigation support (Concur Cytric)
• Support troubleshooting within Concur Travel (including New Concur Travel) and escalate technical issues when needed
• Coordinate with BCD Travel to resolve service delivery issues
• Monitor and track recurring issues and identify trends
• Maintain issue logs and resolution trackers
• Respond to employee inquiries regarding: Travel policy, Booking process, Travel tools and resources
• Support traveler communications related to policy updates, process changes, and travel program initiatives

Reporting Data Support

• Extract and prepare standard reports from BCD DecisionSource and Concur
• Maintain operational trackers and reporting dashboards
• Perform basic data validation to support reporting accuracy
• Assist with travel compliance

Program Support

• Assist in managing the preferred hotel program
• Help monitor hotel compliance and preferred supplier adoption
• Track rate loading issues and hotel availability gaps
• Support audits of negotiated rates versus booked rates
• Maintain supplier issue logs and follow up on resolutions when required

System Administration Support

• Assist with traveler profile maintenance in Concur
• Support user access requests and basic system administration activities
• Assist in testing and validation of system updates, enhancements, and configuration changes
• Maintain user guides, FAQs, and process documentation

Continuous Improvement

• Identify recurring operational issues and process inefficiencies
• Support implementation of new travel processes and tool enhancements
• Assist with user training and change management activities
• Recommend opportunities to improve traveler experience and operational efficiency

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.