SourceOne / Enterprise Vault Specialist

Job Summary

Were looking for a technically strong, detail-focused specialist with proven experience in DELL/EMC SourceOne and Arctera(Veritas) Enterprise Vault, alongside solid capability in ITIL-aligned Change Management. This role is responsible for the day-to-day administration and optimisation of email archiving platforms, safeguarding data integrity, and ensuring changes are planned, governed, and delivered in a controlled manner.

Key Responsibilities

SourceOne & Enterprise Vault Administration

• Administer, monitor, and support SourceOne and Enterprise Vault environments.
• Perform platform installation, configuration, upgrades, and patching.
• Manage archiving operations, retention policies, and data lifecycle controls.
• Diagnose and resolve issues across archiving, indexing, search, and retrieval.
• Ensure solutions remain compliant with relevant legal, regulatory, and audit requirements.

Change Management

• Plan, document, and implement IT changes in line with Change Management best practices.
• Complete impact assessments and risk analysis for proposed changes.
• Coordinate with technical teams and business stakeholders to deliver changes smoothly.
• Maintain end-to-end change records, approvals, and supporting audit evidence.
• Contribute to CAB (Change Advisory Board) discussions and decision-making.

Operational Support

• Provide Level3 support for archiving and messaging services.
• Monitor performance and availability, driving stability and service continuity.
• Work closely with infrastructure, security, and application teams to resolve cross-domain issues.
• Produce and maintain technical documentation, runbooks, and SOPs.

Required Skills & Qualifications

• Strong hands-on experience with SourceOne (Dell EMC EmailXtender / SourceOne preferred).
• Proven administration experience with Arctera Enterprise Vault.
• Solid understanding of email archiving, journaling, and retention governance.
• Practical experience operating within Change Management processes.
• Working knowledge of Microsoft Exchange and/or Office 365 environments.
• Familiarity with storage, backup, and compliance tooling and concepts.
• Strong analytical capability with a structured approach to troubleshooting.

Preferred Qualifications

• Exposure to cloud-based, on-premise email compliance and archiving solutions.
• Scripting capability (preferably PowerShell).
• Understanding of legal hold and eDiscovery processes.

Soft Skills

• Clear communication and effective stakeholder engagement.
• Strong documentation discipline and attention to detail.
• Comfortable working in a fast-paced operational environment.
• Proactive, solutions-focused mindset.

Education

• Bachelor’s degree in Computer Science, IT, or a related discipline (or equivalent practical experience).

Additional Information

• Willingness to participate in shift and/or on-call support where required.
• Experience in large-scale enterprise environments is advantageous.