Solutions Consultant- Sales (12AM-9AM- WFO)

Role: Solutions Consultant Location: Pune (On Site) Time: Night Shift (12am to 9am)


Role Overview
As a Solutions Consultant, you're the first trusted voice in the patient journey. You qualify leads, understand their medical needs, research the right hospitals and surgeons across our 350+ partner network, and line up treatment consultations (TCs) with the best fit. You're not just gathering information, you're building confidence and trust.
Your core mission: Move qualified leads from "exploring" to "ready for conversation with a doctor."



What You'll Actually Do (Day-to-Day)
Lead Qualification & Intake

Jump into WhatsApp/chat and understand what patients actually need (their medical history, budget, timeline, fears, priorities)
Use our AI tools and clinical database to assess case viability
Identify red flags early (cases we shouldn't pursue) and handle with care and clarity
Navigate objections and build rapport especially with US and international clients who may be skeptical about offshore care
Research & Treatment Planning

Dig into our hospital + surgeon database to match patients with the right providers
Review credentials, outcomes, specializations, pricing models
Build personalized treatment + cost scenarios so patients understand options
Present luxury-level service mentality in every interaction (these clients expect excellence)
TC Coordination

Line up doctor consultations with partner hospitals
Prepare patients for conversations (what to expect, what to ask, what docs need to know)
Manage timezones, language preferences, documentation flows
Handoff to Account Success Lead with everything organized and relationship warm




Patient Communication

Own the entire pre-sales conversation across channels (chat, WhatsApp, email, calls)
Explain complex medical + logistical info in a way that feels approachable, not intimidating
Address objections, manage expectations, build trust
Make small talk feel natural these conversations aren't transactional, they're relationship-building
Keep detailed notes so handoff is seamless

Analytics & Optimization

Track your qualification rates, TC conversion, average time-to-TC
Spot patterns (which hospitals convert best, which procedures have questions)
Help the team refine processes based on what you're learning



What We're Looking For
Required:

2+ years in customer-facing roles with US or international clients (sales, customer success, patient advocacy, support something where you own the relationship)
Experience with luxury or premium service environments (high-net-worth clients, exclusive services, concierge roles)this is how we position ourselves
Ability to understand medical/clinical info quickly (you don't need an MD, but you need to learn fast)
Natural conversationalist you can make small talk feel genuine, build rapport over chat/call, make people feel heard
Obsessive about detail and follow-up (patients' lives depend on this)
Comfortable with ambiguity you'll often be finding answers to questions you've never seen before
Ability to communicate complex ideas simply (your mom should understand your explanations)
Comfortable with data and tracking your own metrics
Timezone flexibility (we serve US, UK, Australia, Germany primarily)

Nice to Have:

Medical tourism, healthcare, or international patient experience
Exposure to healthcare systems or medical procedures
Fluency in languages beyond English (German, Spanish, Turkish especially helpful)
Founder mentality you don't wait to be told what to do, you find what needs doing
Experience explaining medical/financial concepts to skeptical audiences