Solutions Consultant (Business Analyst)

We are looking for an experienced Salesforce Business Analyst / Solutions Consultant with strong B2C expertise across Commerce Cloud, Service Cloud, and Order Management to lead discovery, translate business needs into scalable solutions, and contribute to end-to-end delivery.

Overview

Seeking an experienced Salesforce Business Analyst / Solutions Consultant with strong B2C experience across Salesforce Commerce Cloud, Service Cloud, and Order Management. The role involves leading discovery, translating business requirements into scalable solutions, and supporting end-to-end delivery.

Responsibilities

• Lead client discovery sessions and stakeholder workshops.
• Gather and document business and functional requirements.
• Create As-Is / To-Be processes, user stories and acceptance criteria.
• Analyze B2C customer, commerce and order-management journeys.
• Define functional solution options across Salesforce platforms.
• Work closely with architects, developers, QA and business teams.
• Support integrations, testing, UAT and business sign-off.
• Prepare BRDs, FRDs, process flows and solution documentation.

Qualifications

• B-Tech, M-Tech, MCA.