Solutions Architect - Lead (TAC)
Ingram Micro · Bengaluru · onsite · Posted 69d ago
Undisclosed8–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Key Responsibilities
- Act as the highest escalation point for complex Palo Alto Networks technical issues.
- Troubleshoot and resolve advanced issues related to Palo Alto NGFW (PA-Series, VM-Series, CN-Series) and Panorama.
- Support and manage Prisma Access, Prisma SD-WAN, and SASE deployments.
- Investigate and resolve issues involving GlobalProtect VPN, SSL Decryption, WildFire, DNS Security, and Threat Prevention.
- Analyze packet captures, debug logs, crash files, and performance reports to determine root causes.
- Lead Severity 1 and business-critical incident management and resolution.
- Collaborate with Palo Alto Networks Engineering and Product Support teams for bug investigations and escalations.
- Provide technical guidance and mentoring to L1, L2, and L3 support engineers.
- Develop Knowledge Base articles, troubleshooting guides, and operational best practices.
- Participate in customer calls, escalation bridges, and technical review meetings.
- Ensure adherence to SLA commitments and customer satisfaction goals.
- Strong hands-on experience with Palo Alto Networks firewalls and Panorama administration.
- Deep knowledge of Security Policies, NAT, VPN (IPSec GlobalProtect), URL Filtering, Threat Prevention, and WildFire.
- Expertise in troubleshooting Layer 2, Layer 3, routing and security-related issues.
- Strong understanding of TCP/IP, BGP, OSPF, DNS, DHCP, NAT, and SSL/TLS.
- Experience with Prisma Access, SASE, and cloud security technologies.
- Knowledge of Cortex XDR, Cortex XSOAR, and Cortex XSIAM is preferred.
- Hands-on experience with packet analysis tools such as Wireshark.
- Familiarity with public cloud platforms including AWS, Microsoft Azure, and Google Cloud.
- Experience with automation using REST APIs, Python, or Ansible is an added advantage.
- Strong customer communication, documentation, and troubleshooting skills.
- Palo Alto Networks Certified Network Security Engineer (PCNSE)
- Palo Alto Networks Certified Cybersecurity Associate (PCCSA)
- Palo Alto Networks Prisma Access Certification
- Palo Alto Cortex Certifications (Preferred)
- CCNP Security
- CISSP
- AWS, Azure, or Google Cloud Security Certifications
- 8-12 years of experience in Network Security, TAC, or Cybersecurity Support environments.
- Minimum 5+ years of hands-on experience supporting Palo Alto Networks technologies.
- Experience handling enterprise and global customer environments.
- Strong knowledge of security operations and incident management processes.
- Experience working in a 24x7 TAC or Managed Security Services environment.
- Excellent stakeholder management and customer-facing skills.
- Ability to mentor junior engineers and drive technical excellence within the team.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
WANVPNAutomationOSPFIncident ManagementDNSDHCPProduct SupportNetwork SecurityPython
About Ingram Micro
Ingram Micro
IT Services & Consulting
3.0k+
employees
1979
47 years old
Irvine, California
United States (USA)
₹10.8L PA avg
Avg at Ingram Micro
About
Delivering global technology and supply chain services to support cloud aggregation, data center management, logistics, technology distribution, mobility device life-cycle and training.
Industries
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10 reviews
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Culture
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Career growth
2.1
Work-life
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